I'm trying to solve a problem at work. We have a tape drive to backup at night. It is an Onstream SC-50 (50 gigs) SCCI. It is on the company server which is running Windows 2000 Server.
Last night the backup failed. When I push the button on the front to eject the tape, nothing happens.
I ran the Hardware Wizard in Windows, and it says the device is working properly.
The tape drive has been "Loading Media" for over 11 hours (the backup usually takes only about 3 hours normally).
We cancelled the job. Yet, we still can't get the tape out of the drive. It is almost as if there is no power to the drive.
I've tried going to the Onstream site (
www.onstream.com) but it doesn't go through. (What's up with that!)
Anyone have an guesses as to what has happened?
Thanks!