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Printer not printing entire page


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14-Jul-2011, 11:16 PM #1
Unhappy Printer not printing entire page
The problemis with a new HP DeskJet 3050 series J610. It has to large a margin at the bottem of the page and I cannot print out the docments and templates I need to print. The top margin is .06, the side margins are .13 and that is all fine, the bottom margin is .57 and I need it to be .25 or less to print out the entire templet. I have looked this problem up on line and I'm certainly not the only person having this problem. I spent nearly three hours on the phone with a HP tech today, and ended up where I started. He thinks its everything BUT the printer. I know better as I can use this same paper, and my other software and print out just fine with different printer. BUT the other printer is over 13 years old and the ink cartrages cost a fortune, so forget that. I was hoping that there was a way to make the printer change it's bottom margin. PLEASE, can anyone help me.
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15-Jul-2011, 02:46 PM #2
Here is the support site for the HP Deskjet 3050 All-In-One Printer - J610a.

You probably need to go into the "HP Solution Center" and configure the print settings to your liking.

By the way, it helps to know what Windows version(XP or Vista or 7, 32-bit or 64-bit) you're using because advice and instructions may vary depending on the version.

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15-Jul-2011, 08:50 PM #3
Sorry about the lack of information. I have a new ASUS PC and am running Windows 7 (64bit). I have been to that HP Solution center site, but didn't get any help there. Thats why I'm on this site now. Maybe I'm not using the HP Site correctly, if you have any sugestions I'd love to hear them. I'll just about try anything at this point.
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15-Jul-2011, 09:10 PM #4
How do I go into the "HP Solution Center" and configure the print settings to my liking?
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16-Jul-2011, 12:02 AM #5
Open the solution center and look for the settings icon at the bottom of the window. Pay close attention to the paper size.
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16-Jul-2011, 07:57 AM #6
If you've installed the full-feature software driver package for that HP printer, the HP Solution Center should be part of it.

It's what you use to perform maintenance and check ink levels and change print and scan settings and soforth.

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18-Jul-2011, 11:57 AM #7
HP solution center
I have tried several times and cannot get the solution center to install, it says it has, but its nowhere to be found. I even did a search for it. When I install itIi get a sign for my wireless adaptor unit, not sure what thats all about. It said it was going onto my hard drive, but I looked there too and still no luck. Any Ideas?
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18-Jul-2011, 02:21 PM #8
Look on your program menu under HP.
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18-Jul-2011, 04:17 PM #9
not there either
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18-Jul-2011, 09:25 PM #10
What application are you printing from? (Word, IE, etc.)
What do you see in "Print Preview?"
The solution center is not a site, it's a program installed on your computer.
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18-Jul-2011, 09:51 PM #11
First I tried to print with AudioLabel. the I tried Word, next I tried Adobe PhotoShop 7 , then Printmaster 15. I don't know what else to try as I got just about the same results from all the ones I tried. In the print previews it shows the entire template, but when I print it out, its wacked off at the bottom about 1/4" + before its all printed out. I'm beginning to think its impossable to change anything in this printer, its a shame as its a nice little all in one printer, but I can't use the fax feature on Charter cable. I think I screwed up when I got it!
Yes I know that solution center is a program, but it won't install.

Last edited by aladdinsgenie; 18-Jul-2011 at 09:58 PM..
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19-Jul-2011, 08:12 AM #12
Go to Control Panel - Programs And Features.

What are the names in the list that begin with HP ?

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19-Jul-2011, 01:17 PM #13
Basic Design Software
Help
Product Improvemant study
Photo Creations
Update

So its not there either, but I accidently clicked something and got a sign saying that my subscription for this had been removed. How do I undo that?
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19-Jul-2011, 01:18 PM #14
HP Deskjet 3050 J610 series Basic Device software
HP Deskjet 3050 J610 series Help
HP Deskjet 3050 J610 series Product Improvement Study
HP Photo Creations
HP Update

I went to my programs file anc clicked on 'update' but none are available yet.
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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19-Jul-2011, 04:44 PM #15
The HP Solution Center apparently isn't installed.

What's the version that's on the CD that came with that printer?
The current version for Windows 7(64-bit) at the HP support site for that printer is 22.5.0 and is dated December 2010.

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