[Just4Me]

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
Processor: Intel(R) Celeron(R) CPU 900 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 1
RAM: 1915 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 829 Mb
Hard Drives: C: Total - 227812 MB, Free - 150339 MB; E: Total - 476821 MB, Free - 315416 MB;
Motherboard: TOSHIBA, Portable PC, Base Board Version, Base Board Serial Number
Antivirus: Microsoft Security Essentials, Updated and Enabled

A website I went to had a cool doohickey that requires Java, It did not work, I checked to see if Java was enabled in Firefox, no problems there. I attempted to update Java. Java website recommends uninstalling previous version. Uninstalled Java, went back to Java.com, clicked the little red button and proceeded to install.

It goes through the motions but in the middle of things I get a window that says

Error – Java™ Installer
Download Failed
From=http://Javadl.sun.com/webapps/download/GetFile/1.6.0_26-b110/windows-i586/jrel.6.0_26-c-l.msi,
To=C:\Users\Loris\AppData\LocalLow\Sun\Java\jrel.6.0_26-c-l.msi

[flavallee]

Go here, then click the red "JRE Download" button in the Java SE 7 section, then accept the license agreement, then click the file download link for "Windows x64", then download and save that 20.3 MB file.

Once the file has been downloaded and saved, close all open windows first, then double-click the saved file to install it.

This is the most current Java version - 1.7.0.147

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If you intend to view the multimedia content in all websites, you should have these installed:

Adobe Flash Player 10 ActiveX (for Internet Explorer)

Adobe Flash Player 10 Plugin (for Firefox and other non-IE browsers)

Microsoft Silverlight

Java Runtime Environment

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[Just4Me]

Did what you suggested. Got the same error that I got when I attempted to manually install the earlier version of Java

Error
Installer: Wrapper.CreateFile failed with error 5: Access is denied

[flavallee]

Use the JavaRa tool to remove all versions of Java in your computer, then try to install it again.

http://majorgeeks.com/JavaRA_d5982.html

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[Just4Me]

I have done that this morning before I posted the OP. That is the second time I ran Javara in the last month.

I have done so many things trying to solve this. I used to have Norton, I uninstalled that. I used registry Booster from Uniblue. It claimed to have fixed 300+ problems.

[flavallee]

Originally Posted by Just4Me

I used registry Booster from Uniblue. It claimed to have fixed 300+ problems.

That's a good way to damage the Windows operating system and break some of your programs.

Never ever install and use a registry cleaner/booster/optimizer/tuneup type program, no matter what it claims it can do.

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[Just4Me]

Desperation at times makes people do desperate things.

[flavallee]

Originally Posted by Just4Me

Desperation at times makes people do desperate things.

Too many people rely on those programs as a "miracle cure" for improving speed and for fixing various problems.

In reality, they do just the opposite and cause even more grief.

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[Just4Me]

So I made a mistake

Is there any hope of getting Java to install short of reformatting my hard drive?

[krystianb12]

Make sure you are downloading the Java version for your OS.

[gurudeb]

Were you logged in as an administrator when installing the JRE / JDK?

[Just4Me]

yes The download is the correct one for Windows 7 64 bit

Yes I was logged on as administrator when I attempted to install

[flavallee]

Originally Posted by Just4Me

So I made a mistake

Is there any hope of getting Java to install short of reformatting my hard drive?

I'm not chastising you. I'm just trying to save you some grief in the future.

I've never had a problem with installing or updating JRE, so I've never had to troubleshoot it.
I'll leave you with those who may be able to assist you in resolving the problem.

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[Just4Me]

Originally Posted by flavallee

I'm not chastising you. I'm just trying to save you some grief in the future.

I've never had a problem with installing or updating JRE, so I've never had to troubleshoot it.
I'll leave you with those who may be able to assist you in resolving the problem.

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I was being playfully sarcastic. Sorry if it didn't come across the interwebz that way.

I have read other threads dealing with Java, none of them have my particular problem/error. There are several where the problem was solved by reformatting. That is what I am trying to avoid but it does not look good.

It is possible that Norton put a block somewhere that even after I uninstalled Norton the block could still be there. I am not computer savy enough to know where to look.

I am not the only one who uses my laptop. I leave it on my desk at night. I know that my daughter's boyfriend uses it to go on the internet. I have told him to not download anything but I have found stuff in my downloads folder proving that he has. He may put it on a flash drive and think that he has done no harm. But who knows?

[rolfdens]

Use the JavaRa tool to remove all versions of Java in your computer, then try to install it again.

http://majorgeeks.com/JavaRA_d5982.html

this is good ideas!