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Adobe reader won't work on 64 bit windows 7. Why ?????


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miglo's Avatar
miglo miglo is offline
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15-Dec-2011, 06:52 PM #1
Adobe reader won't work on 64 bit windows 7. Why ?????
I am using Adobe Reader 10.1.1 on both my P. C. laptop and desktop. Both run Windows 7.

The Laptop which works fine, is 32 bit processor and uses I.E. 9 (32 BIT).

The Desktop which will open regular PDFs, but wont open PDFs from websites, is 64 bit processor and uses I.E. 9 (32 BIT).

There is no problem with the laptop.

On the desktop, I can print all PDFs, EXCEPT when I am on a website that uses pdf files.

The PDF document appears and the (disappearing/re-appearing) Adobe control functions icons appear.
The icons stay shadowed, and do not turn white and nothing happens when I click them. (ie wont show the printer or save dialog box). There is no error message.

Ps I tried several websites, including the Adobe sample one (Edit, Optimize, and Index PDF Documents) that Adobe shows on the help page below.

http://acrobatusers.com/auc/content/...ng-A9-ch10.pdf

If it wont open the Adobe test sample, then it cannot be the problem of the other websites that I use.

I use a Samsung 2010 laser printer.

Ps I uninstalled and re-installed 10.1.1 without success.

Can you please help me? - Michael



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15-Dec-2011, 07:12 PM #2
The plugins or add-ons need to be present in your browser before PDF's can be opened in a browser.

It's far simpler to uninstall Adobe (with browsers closed so that plugins can be removed) and install a faster, simpler, and easier to use one like Foxit (with browsers closed so that plugins can be installed), or PDF-XChange.
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15-Dec-2011, 08:39 PM #3
Quote:
Originally Posted by miglo View Post
I am using Adobe Reader 10.1.1 on both my P. C. laptop and desktop. Both run Windows 7.

The Laptop which works fine, is 32 bit processor and uses I.E. 9 (32 BIT).

The Desktop which will open regular PDFs, but wont open PDFs from websites, is 64 bit processor and uses I.E. 9 (32 BIT).

There is no problem with the laptop.

On the desktop, I can print all PDFs, EXCEPT when I am on a website that uses pdf files.

The PDF document appears and the (disappearing/re-appearing) Adobe control functions icons appear.
The icons stay shadowed, and do not turn white and nothing happens when I click them. (ie wont show the printer or save dialog box). There is no error message.

Ps I tried several websites, including the Adobe sample one (Edit, Optimize, and Index PDF Documents) that Adobe shows on the help page below.

http://acrobatusers.com/auc/content/...ng-A9-ch10.pdf

If it wont open the Adobe test sample, then it cannot be the problem of the other websites that I use.

I use a Samsung 2010 laser printer.

Ps I uninstalled and re-installed 10.1.1 without success.

Can you please help me? - Michael



Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU E6500 @ 2.93GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4061 Mb
Graphics Card: Intel(R) G41 Express Chipset, 1806 Mb
Hard Drives: C: Total - 476837 MB, Free - 309443 MB;
Motherboard: ASUSTeK Computer INC., P5G41T-M LE
Antivirus: avast! Antivirus, Updated and Enabled
My employer's website requires me to have Adobe Reader installed in order to read their pdf files.

Can I keep Adobe Reader on my computer and also install PDF-Xchange?

If so, when I try to open a web based pdf, how do I use PDF-Xchange while "not using" Adobe? - Michael
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miglo miglo is offline
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16-Dec-2011, 12:09 PM #4
I FIXED IT ! - Web-based PDFs wouldn't open
A "techie" at my company said to do this - AND IT WORKED !!!

Note: make sure that you are using ONLY the 32 bit version of IE 9 - the 64 bit IE 9 won't work with web-based PDFs

1) I re-set my Internet Explorer 9

2) Now open the Adobe Reader 10.1.1 and select through the following:
Edit,
Preferances,
Internet
UNCHECK the box that said "Display internet in browser" - LEAVE IT UNCHECKED
This now allows you to use Adobe's tabs at the top ie File, then use the "Print" or "Save As" functions.

Those "appearing/disappearing" control icons that used to appear and would not work on web-based PDFs now don't even show up.

Then I closed and re-opened IE 9, and everything works fine.

A BIG HEADACHE FINALLY RESOLVED - MADE MY DAY !!!

- Michael
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miglo miglo is offline
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16-Dec-2011, 03:38 PM #5
SOLVED: Adobe Reader Now Reads Web PDFs on Windows 7 (64 bit)
I FIXED IT ! - Web-based PDFs wouldn't open
A "techie" at my company said to do this - AND IT WORKED !!!

Note: make sure that you are using ONLY the 32 bit version of IE 9 - the 64 bit IE 9 won't work with web-based PDFs

1) I re-set my Internet Explorer 9

2) Now open the Adobe Reader 10.1.1 and select through the following:
Edit,
Preferances,
Internet
UNCHECK the box that said "Display internet in browser" - LEAVE IT UNCHECKED
This now allows you to use Adobe's tabs at the top ie File, then use the "Print" or "Save As" functions.

Those "appearing/disappearing" control icons that used to appear and would not work on web-based PDFs now don't even show up.

Then I closed and re-opened IE 9, and everything works fine.

A BIG HEADACHE FINALLY RESOLVED - MADE MY DAY !!!

- Michael
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16-Dec-2011, 03:59 PM #6
Nice.
Now if they would fix those adobe reader has stopped responding
and data set may be too complex errors.
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