[sugerray50]

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 4
RAM: 3839 Mb
Graphics Card: NVIDIA GeForce 7100 / NVIDIA nForce 630i, 256 Mb
Hard Drives: C: Total - 596378 MB, Free - 519299 MB; F: Total - 953867 MB, Free - 849517 MB;
Motherboard: Acer, Aspire X1800
Antivirus: Kaspersky Internet Security, Updated and Enabled

I've been using Windows Live Mail for over a year now - and didn't have any problems with it crashing....until I had to reformat my computer.

Now, after reinstalling everything - nothing new that wasn't on there before, I'm getting this issue that when my Windows Live Mail program downloads a Facebook message, and I click on the message - my Windows Live Mail stops working (crashes) - says it has to shut down and is looking for a solution to the problem and then it restarts. Windows Live Mail Version 2011 (Build 15.4.3538.0513)

I've asked on MicroSoft answers for help - but they just tell me to put a rule on to send those emails to a new folder - but as I've told them - they are HTML emails - and rules don't work on those....

Just to be clear - Windows Live Mail does NOT crash when I open ANY other emails - it's only FACEBOOK emails....

Hoping someone can help!

Thanks

[Phantom010]

Kaspersky could be blocking scripts from the Facebook server static.ak.fbcdn.net.

Check your antivirus and firewall settings.

Is Internet Explorer your default browser?

As a test, click Tools > Internet Options > Security.

Then, select the earth (Internet) icon.

Then select the Custom Level button.

Locate Scripting near the bottom of the list.

Under Active Scripting, select Disable, then hit OK.

Answer yes to the following confirmation box.

Hit OK to close the Internet Options window.

Finally, hit refresh on your browser window and JavaScript will be disabled, and so will the script error.

Unfortunately, you cannot stay in this mode to enjoy the Web.

http://forums.techguy.org/windows-xp/1045896-i-keep-getting-script-running.html

http://forums.techguy.org/windows-xp/1045196-solved-browser-script-srrors-multiple.html

[sugerray50]

I'm using Firefox.... and tried to follow those steps in Firefox - but once I got to options - got stuck

[Phantom010]

Try disabling JavaScript in Firefox. (the link is for enabling but just do the opposite)

Have you checked your Kaspersky settings?

[sugerray50]

I went into Kaspersky - but couldn't find anywhere for blocking script... (I'm such a techno wienee!)

I have

Java Deployment Toolkit 6.0.310.5 (NPRuntime Script Plug-in Library for Java(TM) Deploy

Java(TM) Platform SE 6 U31 6.0.310.5

Do I disable them both? Will that cause issues with sites I use, as well?

[Phantom010]

Java and JavaScript are two different scripting languages. They have nothing to do with one another.

Follow the instructions in the link to disable JavaScript, not Java:

JavaScript in Firefox

[sugerray50]

Ok - I get it for Firefox - but what does that have to do with my Windows Live Mail Program crashing when I'm downloading email onto my computer (it's not web based program - but like Outlook - runs on my computer - not through FireFox...)

[Phantom010]

Because emails from Facebook contain links to Facebook. You could disable all email notifications from Facebook. That's definitely what I would do. If you enable those, you'll constantly receive annoying notifications.

It's like this forum. I do not use email notifications. If I need to check things on TSG, I'll simply come and log in.

The other thing that comes to mind is ad blocking. Are you blocking the ads in Windows Live Mail or in Firefox? Certain Firefox extensions can do that by blocking the right scripts (Adblock Plus, NoScript...). If it's blocking a script from Facebook, like the one called by the server static.ak.fbcdn.net, it could make everything freeze.

[sugerray50]

Unfortunately - I use FB for a business page - so not getting notifications is going to be just as big of a problem as getting them and crashing.

The other thing that comes to mind is ad blocking. Are you blocking the ads in Windows Live Mail or in Firefox? Certain Firefox extensions can do that by blocking the right scripts (Adblock Plus, NoScript...). If it's blocking a script from Facebook, like the one called by the server static.ak.fbcdn.net, it could make everything freeze.

I still don't see how FireFox would be the problem - as the email is downloading onto my computer via Windows Live Mail - and not through webmail... I don't log into hotmail on my internet browser to check my mail - it automatically logs in and downloads onto my computer via Windows Live Mail (the same way I used to back with my computer had Outlook)....

[Phantom010]

Originally Posted by sugerray50

I still don't see how FireFox would be the problem - as the email is downloading onto my computer via Windows Live Mail - and not through webmail... I don't log into hotmail on my internet browser to check my mail - it automatically logs in and downloads onto my computer via Windows Live Mail (the same way I used to back with my computer had Outlook)....

When receiving a notification from Facebook, as far as I know, there are always links to click on, and possibly ads. So, there are possible active scripts in those email messages.

Did you try disabling JavaScript inside Firefox, as a test?

[sugerray50]

I disabled it - but it totally screwed up what I needed to do on my web pages - so that's a no go...

I have no idea if it worked for the other issue....

[Phantom010]

Disabling JavaScript is only a troubleshooting step. It's not a permanent fix. You now have to check if you're still having the problems with the emails from Facebook with JavaScript disabled. So don't re-enable it before testing the emails. This should already be over. The troubleshooting steps were quite quick and simple.