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Cannon MX 560 Wireless Problems


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fritzfricia's Avatar
fritzfricia fritzfricia is offline
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Join Date: May 2012
Experience: Beginner
29-May-2012, 08:59 AM #1
Exclamation Cannon MX 560 Wireless Problems
My issue seems to be on my end or the routers end.

The printer worked when we first brought it home, easily setup and accessed with no problems. We then had to move for 4 months to a rental house while ours was repaired and once again the printer worked fine on that router.

Fast forward to about 2 months ago and back on the original router (Netgear wireless 108.x b and g) and it just won't be found by either my computer running W7 (brand new) or my mothers (similar computer). Both ran it perfectly before the move back, but now i just can't find it.

At first the print spooler would shut down, i've fixed that problem. I just want to print from it.

Here is what i've done;
I've installed, uninstalled and reinstalled the basic package from cannon
I've checked drivers and other basic problems without any change
I've changed the router setup to see if its connection was a problem... nope its connecting to the router fine (i can see it in the routers "connected devices" tab)
I've tried disabling firewall... big nope.
Ran reg fixer... nope
Windows problem finder.... nope

I've already contacted Cannon about this but they just said "Do process 'x' and if that doesn't work it's not our fault and we cannot help you further".

I just want to get it back up and running without having to buy a new one.

Help?!

Here's my TSG Sys Info
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4061 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1806 Mb
Hard Drives: C: Total - 476837 MB, Free - 208241 MB;
Motherboard: ASUSTeK Computer Inc., U50A
Antivirus: Lavasoft Ad-Watch Live! Anti-Virus,

if that helps.

Oh and i tried it on another "school" computer and same problem.
pip22's Avatar
Member with 2,536 posts.
 
Join Date: Nov 2004
Location: England, UK
Experience: Intermediate
29-May-2012, 05:54 PM #2
See if changing the router's wireless channel solves the problem (since returning home, others in your street may be using the same channel, and if their signal is strong enough, it could be interfering with yours).

To change your router's wireless channel you'll have to open the router's web-based configuration page & go into "wireless settings".

If that doesn't make any difference, try to reduce the distance between router and printer.
zbd21's Avatar
zbd21 zbd21 is offline
Member with 547 posts.
 
Join Date: Mar 2005
Experience: Intermediate
29-May-2012, 11:29 PM #3
You have the latest software and drivers?

http://usa.canon.com/cusa/support/co...ersAndSoftware
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