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pattyhays2's Avatar
pattyhays2 pattyhays2 is offline
Computer Specs
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Join Date: Jul 2012
Experience: Intermediate
25-Jul-2012, 04:31 PM #1
Exclamation Computer running slowly
I have a hp dv4 laptop tha runs on Windows 7. Here are the specifics:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II Dual-Core Mobile M520, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: AMD M880G with ATI Mobility Radeon HD 4200, 320 Mb
Hard Drives: C: Total - 289290 MB, Free - 205731 MB; D: Total - 15649 MB, Free - 2536 MB; E: Total - 99 MB, Free - 95 MB;
Motherboard: Hewlett-Packard, 3642
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

My laptop is running somewhat slow and I want to clean it up because I have a new job working from my computer at home and I would like to clean of anything that is slowing it down. I have used the site many times before and it has been very helpful in doing exactly this.

Thanks for the help!

Patty
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Location: Hillsborough county, Florida
Experience: Advanced
26-Jul-2012, 08:16 AM #2
Patty:

What's the complete model number of that HP Pavilion dv4 series laptop?

If you don't know for sure, advise us what the product number(P/N) and/or model number(M/N) on the sticker is.

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Go to Start - Run - MSCONFIG - OK - "Startup" tab.

Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list.

Make sure to spell them EXACTLY as you see them there.

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Go to Start - Run - SERVICES.MSC - OK.

Write down ONLY the names in the "Name" column that have their startup type set on Automatic and Automatic(Delayed Start).

If the "Name" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list and in alphabetical order.

Make sure to spell them correctly.

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zbd21 zbd21 is offline
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27-Jul-2012, 11:41 PM #3
pattyhays2's Avatar
pattyhays2 pattyhays2 is offline
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30-Jul-2012, 06:50 PM #4
flavallee,

Here is a list of what you suggested in your post

P/N: WA889UA#ABA
M/N: DV4-2145DX

Startup:

Adobe Reader and Acrobat Manager
Alps Pointing-device Driver
Apple Push
Canon My Printer
Canon Solution Menu EX
Catalyst COntrol Center
com.aplle.dav.bookmarks.daemon
Fitbit Desktop Suite
Google Update
Google Toolbar Notifier
HP Advisor
HP Media Smart Smart Menu
HP Quick Launch Buttons
HP Wireless Assistant
hpwuSchd Application
iCloud
iCloud
IDT PC Audio
iTunes
Java(TM) Platform SE 6 U15
Java(TM) Platform SE Auto Updater 2 0
LightScribe
lxddamon
lxddamon.exe
McAfee Security Scanner
McAfee Security Center
Mobile Documents
MobileMe
MUI StartMenu Application
Norton Online Backup
Quicktime
raxnscwoem.exe
Yahoo! Messenger


Names:
Adobe Acrobat Update Service
AMD External Events Utility
Andrea ST Filters Service
Apple Mobile Device
Audio Service
Background Intelligent Transfer Service
Base Filtering Engine
Bonjour Service
COM+ Event System
Cryptographic Services
Cyberlink RichVideo Service (CRVS)
DCOM Server Process Launcher
Desktop Window Manager Session Manager
Device VM Meta Data Export Service
DHCP Client
Diagnostic Policy Service
Distributed Link Tracking Client
DNS Client
FitBit Data Uploader
Google Update Service (gupdate)
Group Policy Client
HP Service
IKE and AuthIP IPsec Keying Modules
IP helper
LightScribeService Direct Disc Labeling Service
lxdd_device
lxddCATSCustConnectService
McAfee Anti-Spam Service
McAfee Firewall Core Service
McAfee McShield
McAfee Network Agent
McAfee Online Backup
McAfee Personal Firewall Service
McAfee Proxy Service
McAfee Services
McAfee SiteAdvisor Service
McAfee Validation Trust Protection Service
McAfee VirusScan Announcer
Microsoft .NET Framework NGEN v4.030319_X64
Microsoft .NET Framework NGEN v4.030319_X86
Multimedia Class Scheduler
Network Location Awareness
Netwrok Security
Network Store Interface Service
Plug and Play
Power
Print Spooler
Program Compatibility Assistant Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Software Protection
Superfetch
System Event Notification Service
Task Scheduler
TCP/IP NetBIOS Helper
Themes
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Driver Foundation- User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows image Acquisition (WIA)
Windows Live ID Sign-In Assistant
Windows Management Instrumentation
WIndows Media Player Network Sharing Service
Windows replication Management
Windows Search
Windows Update
WLAN AutoConfig
Workstation
Yahoo! Updater


Thank you!!!!!

Patty
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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30-Jul-2012, 08:18 PM #5
Go back to Start - Run - MSCONFIG - OK - "Startup" tab.

Uncheck these startup entries:

Adobe Reader and Acrobat Manager

Catalyst Control Center

Google Update

Google Toolbar Notifier

HP Advisor

hpwuSchd Application

iTunes

Java(TM) Platform SE 6 U15

Java(TM) Platform SE Auto Updater 2 0

LightScribe

MUI StartMenu Application

QuickTime

Yahoo! Messenger


After you're done, click Apply - OK/Close - Exit without Restart.

Go back to Start - Run - SERVICES.MSC - OK.

Double-click these service entries, one at a time, to open their properties window:

Adobe Acrobat Update Service

Cyberlink Richvideo Service

Distributed Link Tracking Client

Google Update Service

HP Service

IKE and AuthIP IPsec Keying Modules

IP Helper

LightScribeService Direct Disc Labeling Service

Microsoft .NET Framework NGEN v4.030319_X64

Microsoft .NET Framework NGEN v4.030319_X86

Windows Driver Foundation- User-mode Driver Framework

Windows Live ID Sign-in Assistant

Windows Media Player Network Sharing Service

Windows search

Yahoo! Updater


Change the "Startup Type" to Manual, then click Apply - OK.

After you're all done, close the services window and then restart the computer.

Note: If you actually use the LightScribe software to burn labels on discs, leave its startup entry checked and leave its service entry "Startup Type" on Automatic.

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After the above has been done, run the laptop for awhile to see if speed has improved and if everything is still working okay.

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Last edited by flavallee; 30-Jul-2012 at 08:37 PM..
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Trusted Advisor with 55,628 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
30-Jul-2012, 08:32 PM #6
Here is the support and software site for the HP Pavilion dv4-2145dx Entertainment Notebook(WA889UA#ABA).

I suggest you add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

According to its product specifications, it came with 4096 MB(4 GB) of RAM.

Because it's running Windows 7 SP1(64-bit), it'll recognize and use the entire 4 GB.

Although it supports up to 8192 MB(8 GB) of RAM, I don't recommend maxing it out because of the cost and because it won't make a noticable improvement in speed.

I suggest you purchase the recovery disc kit for it from here or here.

If the built-in recovery partition becomes damaged or if the hard drive needs to be replaced, you'll need the kit to get it going again.

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