Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

All Other Software All Other Software
Search Search
Search for:
Tech Support Guy > > >

shutdown


(!)

ac1964's Avatar
ac1964 ac1964 is offline
Member with 4 posts.
THREAD STARTER
 
Join Date: Sep 2012
18-Sep-2012, 09:07 PM #1
shutdown
Hi,
I have noticed that recently my computer shuts down while streaming movies on Netflix. Has this happened to anyone else? If so do you have a recommendation for how to stop it?? I have not contacted netflix as I do not think they would be able to help. My computer is a 64 bit gateway with windows 7 home premium version. The system shuts down but no information appears to be lost when i start the computer back up. additionally it does not happen while watching Hulu, crackle or any other type of streaming-just netflix.

any help would be appreciated

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4060 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1806 Mb
Hard Drives: C: Total - 289782 MB, Free - 103987 MB;
Motherboard: Gateway, ZX4800
Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled
Triple6's Avatar
Triple6   (Rob) Triple6 is offline
Computer Specs
Moderator with 42,807 posts.
 
Join Date: Dec 2002
Location: Canada
Experience: Advanced
18-Sep-2012, 11:26 PM #2
Download HW Monitor and post the temperatures, or a screenshot of HW Monitor running.

HW Monitor: http://www.cpuid.com/softwares/hwmonitor.html

It might be overheating.
ac1964's Avatar
ac1964 ac1964 is offline
Member with 4 posts.
THREAD STARTER
 
Join Date: Sep 2012
20-Sep-2012, 06:55 PM #3
it does appear to be overheating-any suggestions on how to decrease the heating?
Triple6's Avatar
Triple6   (Rob) Triple6 is offline
Computer Specs
Moderator with 42,807 posts.
 
Join Date: Dec 2002
Location: Canada
Experience: Advanced
20-Sep-2012, 09:39 PM #4
What are the temps?

Buy a can of compressed air and thoroughly blow out all the vents/fans.
ac1964's Avatar
ac1964 ac1964 is offline
Member with 4 posts.
THREAD STARTER
 
Join Date: Sep 2012
21-Sep-2012, 06:14 PM #5
temperature
it went up to as high at 200F. it us currently at 90c and 194f. here is a screen shot:
Attached Files
File Type: docx Doc1.docx (62.7 KB, 29 views)
Triple6's Avatar
Triple6   (Rob) Triple6 is offline
Computer Specs
Moderator with 42,807 posts.
 
Join Date: Dec 2002
Location: Canada
Experience: Advanced
22-Sep-2012, 12:43 AM #6
Definitely need to clean and check the cooling system.
ac1964's Avatar
ac1964 ac1964 is offline
Member with 4 posts.
THREAD STARTER
 
Join Date: Sep 2012
22-Sep-2012, 12:37 PM #7
shutdown
other than the compresse air what else might i do?
Triple6's Avatar
Triple6   (Rob) Triple6 is offline
Computer Specs
Moderator with 42,807 posts.
 
Join Date: Dec 2002
Location: Canada
Experience: Advanced
22-Sep-2012, 02:02 PM #8
Make sure the fan is actually working, spinning and not obstructed, and that the vents are not blocked. If the fan is faulty you'd have to replace it.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑