[ac1964]

Hi,
I have noticed that recently my computer shuts down while streaming movies on Netflix. Has this happened to anyone else? If so do you have a recommendation for how to stop it?? I have not contacted netflix as I do not think they would be able to help. My computer is a 64 bit gateway with windows 7 home premium version. The system shuts down but no information appears to be lost when i start the computer back up. additionally it does not happen while watching Hulu, crackle or any other type of streaming-just netflix.

any help would be appreciated

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4060 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1806 Mb
Hard Drives: C: Total - 289782 MB, Free - 103987 MB;
Motherboard: Gateway, ZX4800
Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled

[Triple6]

Download HW Monitor and post the temperatures, or a screenshot of HW Monitor running.

HW Monitor: http://www.cpuid.com/softwares/hwmonitor.html

It might be overheating.

[ac1964]

it does appear to be overheating-any suggestions on how to decrease the heating?

[Triple6]

What are the temps?

Buy a can of compressed air and thoroughly blow out all the vents/fans.

[ac1964]

it went up to as high at 200F. it us currently at 90c and 194f. here is a screen shot:

[Triple6]

Definitely need to clean and check the cooling system.

[ac1964]

other than the compresse air what else might i do?

[Triple6]

Make sure the fan is actually working, spinning and not obstructed, and that the vents are not blocked. If the fan is faulty you'd have to replace it.