Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

All Other Software All Other Software
Search Search
Search for:
Tech Support Guy > > >

Search Companion "Unable to Connect"


(!)

Greg Margo's Avatar
Greg Margo Greg Margo is offline
Junior Member with 6 posts.
THREAD STARTER
 
Join Date: Dec 2002
10-Dec-2002, 10:50 PM #1
Search Companion "Unable to Connect"
Using Explorer 6.0. Click on "search button" from
toolbar and will get left side open with assistant. Type
in question and receive message "Unable to connect. The
web site is currently unavailable or the connection to
the Internet has been lost. Make sure you are connected
to the Internet and try again." But, I am connected.

This does not happen all the time. But most of the time. I can use the "Classic Search" no problem. But I would like to use the "search companion".

I have tried deleting all the temporary internet files, objects, history, and cookies.

I am running Explorer 6.0.2800.1106 xpsp1.020828-1920
Update versions: Q328970; Q324929

Thanks for any Help!
Greg
Rache's Avatar
Account Disabled with 1,398 posts.
 
Join Date: Sep 2002
Location: London
11-Dec-2002, 04:34 AM #2
Hi and welcome.

Try this: settings/control panel/add remove, click on Microsoft ie6 and add/remove; an option comes up, click repair.

Good luck.
Greg Margo's Avatar
Greg Margo Greg Margo is offline
Junior Member with 6 posts.
THREAD STARTER
 
Join Date: Dec 2002
12-Dec-2002, 11:55 PM #3
Search Companion "unable to connect"
Hi Rache

I went to control panel add and to add and remove programs not there. Might have negected to tell you that I purchased the computer preloaded with Window XP. There is not an option to remove Explorer 6.0.


I open to any thing else.

Thanks so much

Greg
eddie5659's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 28,250 posts.
 
Join Date: Mar 2001
Location: Bradford, England
14-Dec-2002, 08:49 PM #4
Hiya

Try this:

Click Start, and then click Run.

in the Open box, type the following command (the command is case sensitive), and then click OK:

rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"


Regards

eddie
Greg Margo's Avatar
Greg Margo Greg Margo is offline
Junior Member with 6 posts.
THREAD STARTER
 
Join Date: Dec 2002
15-Dec-2002, 02:32 PM #5
Seach Companion "unable to connect"
Hi Eddie,

Tried your suggestion. Got the error "Error Loading setup.wbv.dll The specified module could not be found"

Iam open for any other suggestions


Thanks Greg
eddie5659's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 28,250 posts.
 
Join Date: Mar 2001
Location: Bradford, England
15-Dec-2002, 08:06 PM #6
Ah, just saw its XP. Have a look at this:

http://support.microsoft.com/default...;EN-US;q318378

Also, I'm curious about the search engine itself.

Go to Run and type MSINFO32
On the left choose Software Enviroment, then Startup Programs. Copy/paste the list here.

Also, go here and download AddAware

http://www.lavasoftusa.com/

Download and run, ensuring that Deep Registry scan is enabled. Remove all except any references to Web3000 or new.net. If you're unsure, copy/paste the list here.

Also, whilst you're there, download and install RefUpdate to get the latest updates. Just click Connect.

eddie
__________________
Just go with the flow, like a twig on the shoulders of a mighty stream

MVP in Consumer Security
Greg Margo's Avatar
Greg Margo Greg Margo is offline
Junior Member with 6 posts.
THREAD STARTER
 
Join Date: Dec 2002
17-Dec-2002, 08:46 PM #7
Search Companion Unable to Connect
Sending you the startup stuff. Please check it out. I'm a little nervous about doing the other stuff. I do not believe I am having a spy ware problem. Check out the attachment and see what you think! I had to resend the attachment. Sorry if it is hard to read.


Appreciate you help

Greg
Attached Files
File Type: txt startup.txt (1.9 KB, 95 views)
Greg Margo's Avatar
Greg Margo Greg Margo is offline
Junior Member with 6 posts.
THREAD STARTER
 
Join Date: Dec 2002
17-Dec-2002, 09:15 PM #8
Search Companion Unable to Connect
Hi Eddie


Got the nerve up and downloaded the AD-Ware. It found 5 files and I had it get rid of them. Waiting for further instructions. Little nervous about that reinstall. At this moment the Search Companion is working, five minutes from now it will probably give me the error unable to connect. Thats the way this its be working off and on for no explainable reason.


Your Friend

Greg
Greg Margo's Avatar
Greg Margo Greg Margo is offline
Junior Member with 6 posts.
THREAD STARTER
 
Join Date: Dec 2002
17-Dec-2002, 09:58 PM #9
Search Companion "Unable to connect"
Eddie

Yeah Eddie just as I thought would happen 5 minutes later I get the error "the web site is currently unavailable or the connection to the Internet has been lost. Make sure you are connected to the Internet and try again". It makes me nuts. I have DSL and I am connected. If I go to "Classic Search it works fine all the time.


Thanks again
eddie5659's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 28,250 posts.
 
Join Date: Mar 2001
Location: Bradford, England
18-Dec-2002, 06:33 PM #10
Try running Spybot:

http://www.lurkhere.com/~nicefiles/spybotsd11r3.exe

click the online tab to search for and download the updates, then shut down and relaunch SpyBot.

Go to the Settings tab > File Sets, and uncheck 'System Internals' and 'Tracks' .

Finally, after closing down Internet Explorer, click 'Check All', and have SpyBot remove all it finds




Its a bit more updated than AddAware.


Lets look at that list....

AdaptecDirectCD: DirectCD primarily allows you to drag and drop files onto a suitably formatted CD-RW disc. Unless you use this on a frequent basis it isn't required and is available via Start -> Programs. Start the program before inserting a DirectCD formatted CD-RW in the drive. A re-boot is recommended if you close Adaptec DirectCD before re-opening it again later

Adobe Gamma Loader.exe: Adjusts monitor colours across all programs, including Photoshop. It is needed by some graphics professionals who want their monitor calibrated. Most home users will not need it. In my case I can verify this as Photoshop loads fine

Giga Pocket Initialize: Not sure, Sony maybe

Giga Pocket Remocon Driver: Not sure, Sony again

Microsoft Office: Resource hog that launches common MS Office components to help speed up the launch of Office programs. Some users claim there's no difference with or without it but it isn't required anyway

NvCplDaemon: Intializes the clock and memory settings on nVidia based graphics cards. Disable if you overclock your card

PCCClient.exe: PC-Cillin 2002 antivirus software. Keep

Pop3trap.exe: PC-Cillin 2000 antivirus software -> E-mail scanner. Keep

QuickTime Task: System Tray access to Apple's "Quick Time" viewer from version 5 onwards. Not needed.

Timer Recording Manager: Not sure, Sony Maybe

TkBellExe:Application Scheduler installed along with RealOne Player. Once installed, it runs independently of RealOne Player. See here for more information, including how to disable it:

http://www.mikescomputerinfo.com/TkBellExe.htm

VAIO Action Setup (Server): Sony Vaio utility that auto-launches selected applications when you plug in a digital video camera, digital still camera, etc. via iLink (FireWire) or USB

ZTgServerSwitch: ZTGServerswitch is part of Sony's Vaio support agent - designed by Support.com. Not required if the user does not wish to use the Vaio support agent and regarded as spyware. Not needed.

nwiz: Associated with the newer versions of nVidia graphics cards drivers. Allows you to immensely improve desktop layouts by setting preferences and optimizations. However, this isn't necessary for the operation of your system.

pccguide.exe: PC-Cillin 2002 antivirus software. Keep


Go to Run and type MSCONFIG, startup tab. Uncheck the ones you don't want, apply and restart.

eddie

Last edited by eddie5659; 18-Dec-2002 at 06:44 PM..
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑