Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

All Other Software All Other Software
Search Search
Search for:
Tech Support Guy > > >

HotFax MessageCenter 5.0


(!)

karbo's Avatar
Computer Specs
Account Disabled with 2,239 posts.
THREAD STARTER
 
Join Date: Sep 2003
Location: Quebec, Canada
Experience: Getting there...
26-Sep-2003, 04:49 PM #1
HotFax MessageCenter 5.0
Hello,

I have this error message whenever I want to send a fax by attaching a file I just scanned. Here is the message:

"The file you have selected cannot be faxed from this program. Please fax this file from the application that created it using the HotFax MessageCenter print driver".

It seems HotFax can't make the association with scanned files... but it used to!!! Why? I don't have this problem with other files like Word files.

I want to fax the document directly from HotFax without openning any other application. I never had to open the scanned document before to be able to fax it. I just had to add it with HotFax. But now I have to do so without openning HotFax. When I scan a document, it is placed in a folder called Vstascan\Image and it is automatically called "TIF Image". The format is TIFF. When I was under Windows Me I had no problem. I have XP now. I've also downloaded the latest update patch of the software.

Thank you for your help. (I haven't managed to get an answer on their web site)

Last edited by karbo; 26-Sep-2003 at 06:08 PM..
karbo's Avatar
Computer Specs
Account Disabled with 2,239 posts.
THREAD STARTER
 
Join Date: Sep 2003
Location: Quebec, Canada
Experience: Getting there...
26-Sep-2003, 06:10 PM #2
Please help!!!
karbo's Avatar
Computer Specs
Account Disabled with 2,239 posts.
THREAD STARTER
 
Join Date: Sep 2003
Location: Quebec, Canada
Experience: Getting there...
27-Sep-2003, 12:32 PM #3
Just wanted to get my message at the beginning...

Any ideas?
eddie5659's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 28,353 posts.
 
Join Date: Mar 2001
Location: Bradford, England
30-Sep-2003, 06:19 PM #4
Hiya

Not that good with sanners/faxes, but bumping you up a bit

When you scan the document, can you not go to File | Send to | mail Recipitent or say Fax?

That is, instead of saving the scan.

Open the Send Fax window.
Click on Attach, and then on Scan.


Ah, found something on the error:

Quote:
Generally, you can attach most any document to HotFax and it will send it as a fax. The way it does this is by using the association of that document to an application (i.e. such as MS Word or Excel). If the document attached does not have a valid association, HotFax may refuse to accept it as an attachment. In this case, the solution is to open the document/file in the application which created it and print the file using the HotFax or HotFax MessageCenter fax print driver. In some cases, HotFax may allow you to attach the file but when proceeding to send it, HotFax interprets the file as binary data that cannot be directly converted. If this occurs, HotFax will prompt whether you want it converted via Text. This may create a fax page with garbage which indicates the document needs to be sent from the application that created it as described above. If the file is Text and you choose to convert it this way, then the settings in Setup/Send Fax/Fax Page Layout Tab will take affect

As they're being saved as TIFF's, can you not save as jpg's? if not, try this:

Rightclick on one of the files, and choose Rename. Rename to yourscan.jpg

Does that work?

Regards

eddie
__________________
Just go with the flow, like a twig on the shoulders of a mighty stream

MVP in Consumer Security
karbo's Avatar
Computer Specs
Account Disabled with 2,239 posts.
THREAD STARTER
 
Join Date: Sep 2003
Location: Quebec, Canada
Experience: Getting there...
30-Sep-2003, 08:15 PM #5
The problem started since I installed Windows XP. Before, I had Windows Me and could send a TIFF file with no problem. Now I have to send the fax by printing it in the HotFax print driver. Why???? There is no problem to send a scanned document when it's the JPEG format. TIFF files only, won't be sebt directly.

Thanks
eddie5659's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 28,353 posts.
 
Join Date: Mar 2001
Location: Bradford, England
04-Oct-2003, 04:11 PM #6
Am I right in thinking that the image quality is better in a tiff than jpg? If its the same, can you not save as jpg, and send that way.

Just a workaround, as others may have ideas as well.

eddie
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑