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Scanpst.exe freezes


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jaccal's Avatar
jaccal jaccal is offline
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17-Dec-2003, 12:29 PM #1
Scanpst.exe freezes
Outlook was acting finicky. So I searched for scanpst.exe and ran it, problems were found. When I hit the repair button the program froze. I've tried about 4 times even in safemode. Any thoughts?

XP home, Office 2000, Sony laptop, 300MB's free space on c-drive

Thanks

Alan
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djdpimp420 djdpimp420 is offline
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17-Dec-2003, 01:00 PM #2
First try going to microsofts website and run office update. If it still doesn't work try doing a reinstall. You should also clear up some space on your hard drive as well. Delete your temp files.

Office Update:
http://office.microsoft.com/officeupdate/default.aspx
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jaccal jaccal is offline
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17-Dec-2003, 03:42 PM #3
Thanks for your suggestions. Already have updates, and have cleaned out as much drive as possible. When you suggest 'reinstall', what program are you suggesting to reinstall? Office or Scanpst?
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17-Dec-2003, 03:45 PM #4
How large is this pst? Can you access it at all?
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jaccal jaccal is offline
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17-Dec-2003, 03:59 PM #5
It is 399,297 kb. I can access, but cannot back it up, keep getting message that file is corrupted
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17-Dec-2003, 04:03 PM #6
Create another pst file and move your items into it. You may come across some that won't move, just press on and come back to those.

BTW Have you ever compressed your file? That would be a right click on the folder, properties, advanced, compact now. I wouldn't try that right now, just wanted to mention it.
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jaccal jaccal is offline
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17-Dec-2003, 04:13 PM #7
not quite sure how to do all that. i'm in Application Data\Microsoft\Outlook folder. 1. how do i create, what do i do with current files etc. Also which file is it, does not show .pst on any file..can i send you jpeg of window?
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17-Dec-2003, 04:44 PM #8
You create the new pst from within Outlook. Tools, Services, add, personal folders.

Search your drive for *.pst to find out where your current pst folder is.
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jaccal jaccal is offline
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17-Dec-2003, 06:15 PM #9
create new .pst is under 'file' in my outlook version. if i create a new 'personal folders(1)' it just goes in same folder? also
where do i find my items?how do i move my 'items' into it?

sorry if i sound so daft, familiar with parts of this but not all.
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17-Dec-2003, 06:17 PM #10
can I chuck the BAK file? I have a backed up .pst from 2 weeks ago if all fails. Would deleting that file maybe free up enough room so 'repair' can build new file?
cybertech's Avatar
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17-Dec-2003, 06:22 PM #11
What version of outlook are you using? I thought you said office 2000.

To move the files you must first create a new pst file then you just drag and drop from the old pst to the new one.

When you do new, personal folder you need to give it a different name than the old one.
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17-Dec-2003, 06:23 PM #12
Quote:
Originally posted by jaccal:
can I chuck the BAK file? I have a backed up .pst from 2 weeks ago if all fails. Would deleting that file maybe free up enough room so 'repair' can build new file?

I was wondering if space was a problem. I see no reason not to delete the bak since you have a backup.
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17-Dec-2003, 06:25 PM #13
jaccal's Avatar
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17-Dec-2003, 06:37 PM #14
i am using 2000. the .pst file is a self contained file, i don't understand how to drag and drop? I thought the extra mb's might allow scanpst to work...
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jaccal jaccal is offline
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17-Dec-2003, 06:38 PM #15
hmmm...i am not using exchange...maybe that is why different config then you thought
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