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23-Dec-2006, 05:42 PM
#1 |
| IE7 Installation Problem IE7 will not install. It says that installation has failed and to restart and check thr troubleshooting guide. That guide lists various lines in the log file which do not exist in my log. My log, appended here, has various other errors. I have tried to install from Safe Mode and it haas failed. I have set up a new admin account and installed from there and it has failed. I'm out of ideas. I spent three hyours on the phone with MS and they are going to call me back next week but if anyone has any ideas...? This is the install log. Thank you! =========================================================================== ===== 0.731: 2006/12/23 16:52:13.175 (local) 0.731: c:\ab12f404e27783452cfe547c\update\update.exe (version 6.2.29.0) 0.751: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS 3.946: IECUSTOM: Scanning for proper registry permissions... 4.787: IECUSTOM: Scanning for proper registry permissions... 5.058: IECUSTOM: Scanning for proper registry permissions... 9.013: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with error 0x2 9.013: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with error 0x2 9.013: DoInstallation: CleanPFR failed: 0x2 9.033: SetProductTypes: InfProductBuildType=BuildType.IC 9.043: SetAltOsLoaderPath: No section uses DirId 65701; done. 9.053: IncludeDirectoryIdFromInfSection: No DirId found for: DontRemoveOnUninstall.System32.DirId 9.053: DoInstallation: FetchSourceURL for c:\ab12f404e27783452cfe547c\update\update.inf failed 9.053: CreateUninstall = 1,Directory = C:\WINDOWS\ie7 9.083: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed: 0xe0000102 9.124: BuildCabinetManifest: update.url absent 9.124: Starting AnalyzeComponents 9.124: AnalyzePhaseZero used 0 ticks 9.124: No c:\windows\INF\updtblk.inf file. 9.124: OEM file scan used 0 ticks 13.630: AnalyzePhaseOne: used 4506 ticks 13.630: AnalyzeComponents: Hotpatch analysis disabled; skipping. 13.630: AnalyzeComponents: Hotpatching is disabled. 13.820: AnalyzePhaseTwo used 190 ticks 13.820: AnalyzePhaseThree used 0 ticks 13.820: AnalyzePhaseFive used 0 ticks 13.840: AnalyzePhaseSix used 20 ticks 13.840: AnalyzeComponents used 4716 ticks 13.840: Downloading 0 files 13.840: bPatchMode = FALSE 13.840: Inventory complete: ReturnStatus=0, 4787 ticks 13.840: Num Ticks for invent : 4787 13.840: Allocation size of drive C: is 4096 bytes, free space = 21452951552 bytes 13.840: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall. 13.840: Drive C: free 20459MB req: 71MB w/uninstall: NOT CALCULATED. 13.840: CabinetBuild complete 13.840: Num Ticks for Cabinet build : 0 13.840: ProcessDynamicStrings: RegQueryValueEx failed to read value: 0x2 13.840: ProcessDynamicStrings: InstallPathRegistryKey for SOFTWARE\Microsoft\Internet Explorer,BrandGUID failed 13.850: ProcessDynamicStrings: CustomStringTable for DownloadedProgramFiles returned Downloaded Program Files 13.850: ProcessDynamicStrings: all %DownloadedProgramFiles% replaced with Downloaded Program Files. 13.850: ProcessDynamicStrings: CustomFunction for GetProductIDCode returned 84876-600-0011903-00102 13.850: ProcessDynamicStrings: all %ProductIDCode% replaced with 84876-600-0011903-00102. 13.850: ProcessDynamicStrings: CustomStringTable for SystemTools returned Accessories\System Tools 13.850: ProcessDynamicStrings: all %SystemTools% replaced with Accessories\System Tools. 13.940: FileInUse:: Detection disabled. 13.940: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed: 0xe0000102 15.022: ArchiveQueue: component occache.ini: no target c:\windows\downloaded program files\desktop.ini 18.066: Num Ticks for Backup : 4226 111.921: Num Ticks for creating uninst inf : 93855 111.931: Registering Uninstall Program for -> ie7, ie7 , 0x0 111.981: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed: 0xe0000102 124.149: System Restore Point set. 124.469: Copied file: C:\WINDOWS\system32\spmsg.dll 124.820: PFE2: Not avoiding Per File Exceptions. 124.900: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\ie7.cat with error 0x57 127.073: Copied file: C:\WINDOWS\system32\DllCache\admparse.dll 127.163: Copied file: C:\WINDOWS\system32\DllCache\advpack.dll 127.203: Copied file: C:\WINDOWS\system32\DllCache\corpol.dll 127.293: Copied file: C:\WINDOWS\system32\DllCache\custsat.dll 128.725: Copied file (delayed): C:\WINDOWS\system32\DllCache\SET50.tmp 128.725: Copied file: C:\WINDOWS\system32\DllCache\dxtmsft.dll 128.876: Copied file (delayed): C:\WINDOWS\system32\DllCache\SET51.tmp 128.886: Copied file: C:\WINDOWS\system32\DllCache\dxtrans.dll 129.116: Copied file (delayed): C:\WINDOWS\system32\DllCache\SET58.tmp 129.156: Copied file: C:\WINDOWS\system32\DllCache\extmgr.dll 129.437: Copied file (delayed): C:\WINDOWS\system32\DllCache\SET67.tmp 129.437: Copied file: C:\WINDOWS\system32\DllCache\hmmapi.dll 129.467: Copied file: C:\WINDOWS\system32\DllCache\ie4uinit.exe 129.497: Copied file: C:\WINDOWS\system32\DllCache\ieakeng.dll 129.527: Copied file: C:\WINDOWS\system32\DllCache\ieaksie.dll 129.577: Copied file: C:\WINDOWS\system32\DllCache\ieakui.dll 129.637: Copied file: C:\WINDOWS\system32\DllCache\iedkcs32.dll 129.697: Copied file: C:\WINDOWS\system32\DllCache\iedw.exe 129.937: Copied file (delayed): C:\WINDOWS\system32\DllCache\SET77.tmp 129.947: Copied file: C:\WINDOWS\system32\DllCache\ieencode.dll 130.007: Copied file: C:\WINDOWS\system32\DllCache\iepeers.dll 130.168: Copied file (delayed): C:\WINDOWS\system32\DllCache\SET7A.tmp 130.218: Copied file: C:\WINDOWS\system32\DllCache\iernonce.dll 130.408: Copied file: C:\WINDOWS\system32\DllCache\iesetup.dll 130.478: Copied file: C:\WINDOWS\system32\DllCache\iexplore.exe 130.528: Copied file: C:\WINDOWS\system32\DllCache\imgutil.dll 130.598: Copied file: C:\WINDOWS\system32\DllCache\inetcpl.cpl 130.798: Copied file: C:\WINDOWS\system32\DllCache\inseng.dll 131.059: Copied file (delayed): C:\WINDOWS\system32\DllCache\SET8D.tmp 131.069: Copied file: C:\WINDOWS\system32\DllCache\jscript.dll 131.249: Copied file (delayed): C:\WINDOWS\system32\DllCache\SET8F.tmp 131.249: Copied file: C:\WINDOWS\system32\DllCache\jsproxy.dll 131.630: Copied file (delayed): C:\WINDOWS\system32\DllCache\SET94.tmp 131.630: Copied file: C:\WINDOWS\system32\DllCache\licmgr10.dll 131.690: Copied file: C:\WINDOWS\system32\DllCache\mshta.exe 131.870: Copied file: C:\WINDOWS\system32\DllCache\mshtml.dll 132.321: Copied file (delayed): C:\WINDOWS\system32\DllCache\SET9A.tmp 132.321: Copied file: C:\WINDOWS\system32\DllCache\mshtml.tlb 132.491: Copied file: C:\WINDOWS\system32\DllCache\mshtmled.dll 132.831: Copied file (delayed): C:\WINDOWS\system32\DllCache\SET9E.tmp 132.831: Copied file: C:\WINDOWS\system32\DllCache\mshtmler.dll 132.871: Copied file: C:\WINDOWS\system32\DllCache\msls31.dll 132.912: Copied file: C:\WINDOWS\system32\DllCache\msrating.dll 133.182: Copied file (delayed): C:\WINDOWS\system32\DllCache\SETA1.tmp 133.192: Copied file: C:\WINDOWS\system32\DllCache\mstime.dll 133.562: Copied file (delayed): C:\WINDOWS\system32\DllCache\SETA2.tmp 133.562: Copied file: C:\WINDOWS\system32\DllCache\occache.dll 133.603: Copied file: C:\WINDOWS\system32\DllCache\pngfilt.dll 133.783: Copied file (delayed): C:\WINDOWS\system32\DllCache\SETA8.tmp 133.783: Copied file: C:\WINDOWS\system32\DllCache\tdc.ocx 133.843: Copied file: C:\WINDOWS\system32\DllCache\url.dll 133.883: Copied file: C:\WINDOWS\system32\DllCache\urlmon.dll 134.213: Copied file (delayed): C:\WINDOWS\system32\DllCache\SETB1.tmp 134.213: Copied file: C:\WINDOWS\system32\DllCache\vbscript.dll 134.294: Copied file: C:\WINDOWS\system32\DllCache\VGX.dll 134.614: Copied file (delayed): C:\WINDOWS\system32\DllCache\SETB3.tmp 134.614: Copied file: C:\WINDOWS\system32\DllCache\webcheck.dll 134.664: Copied file: C:\WINDOWS\system32\DllCache\wininet.dll 134.984: Copied file (delayed): C:\WINDOWS\system32\DllCache\SETB5.tmp 134.984: MainQueue: component occache.ini: no target c:\windows\downloaded program files\desktop.ini 135.035: Copied file: C:\WINDOWS\help\ieakmmc.chm 135.075: Copied file: C:\WINDOWS\help\ieeula.chm 135.235: Copied file (delayed): C:\WINDOWS\help\SETB7.tmp 135.285: Copied file: C:\WINDOWS\help\iesupp.chm 135.465: Copied file (delayed): C:\WINDOWS\help\SETB8.tmp 135.465: Copied file: C:\WINDOWS\help\iexplore.chm 135.686: Copied file (delayed): C:\WINDOWS\help\SETB9.tmp 135.686: Copied file: C:\WINDOWS\INF\inetres.adm 135.976: Copied file: C:\WINDOWS\INF\IEM\0409\inetcorp.iem 136.026: Copied file: C:\WINDOWS\INF\IEM\0409\inetset.iem 136.046: Copied file: C:\Program Files\Internet Explorer\custsat.dll 136.066: Copied file: C:\Program Files\Internet Explorer\hmmapi.dll 136.266: Copied file (delayed): C:\Program Files\Internet Explorer\SETBE.tmp 136.266: Copied file: C:\Program Files\Internet Explorer\iedw.exe 136.527: Copied file (delayed): C:\Program Files\Internet Explorer\SETBF.tmp 136.527: Copied file: C:\Program Files\Internet Explorer\ieproxy.dll 136.597: Copied file: C:\Program Files\Internet Explorer\iexplore.exe 136.757: Copied file (delayed): C:\Program Files\Internet Explorer\SETC1.tmp 136.767: Copied file: C:\Program Files\Internet Explorer\en-US\hmmapi.dll.mui 136.817: Copied file: C:\Program Files\Internet Explorer\en-US\iedw.exe.mui 136.837: Copied file: C:\Program Files\Internet Explorer\en-US\iexplore.exe.mui 136.897: Copied file: C:\Program Files\Internet Explorer\SIGNUP\install.ins 137.128: Copied file (delayed): C:\Program Files\Internet Explorer\SIGNUP\SETC5.tmp 137.128: Copied file: C:\WINDOWS\Media\Windows Feed Discovered.wav 137.188: Copied file: C:\WINDOWS\Media\Windows Information Bar.wav 137.218: Copied file: C:\WINDOWS\Media\Windows Navigation Start.wav 137.248: Copied file: C:\WINDOWS\Media\Windows Pop-up Blocked.wav 137.278: Copied file: C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll 137.668: Copied file (delayed): C:\Program Files\Common Files\Microsoft Shared\VGX\SETCA.tmp 137.668: Copied file: C:\WINDOWS\system32\admparse.dll 137.909: Copied file (delayed): C:\WINDOWS\system32\SET150.tmp 137.909: Copied file: C:\WINDOWS\system32\advpack.dll 138.019: Copied file (delayed): C:\WINDOWS\system32\SET15E.tmp 138.019: Copied file: C:\WINDOWS\system32\advpack.dll.mui 138.049: Copied file: C:\WINDOWS\system32\corpol.dll 138.470: Copied file (delayed): C:\WINDOWS\system32\SET17A.tmp 138.470: Copied file: C:\WINDOWS\system32\dxtmsft.dll 138.640: Copied file (delayed): C:\WINDOWS\system32\SET17B.tmp 138.650: Copied file: C:\WINDOWS\system32\dxtrans.dll 138.790: Copied file (delayed): C:\WINDOWS\system32\SET17E.tmp 138.790: Copied file: C:\WINDOWS\system32\extmgr.dll 138.900: Copied file (delayed): C:\WINDOWS\system32\SET17F.tmp 138.910: Copied file: C:\WINDOWS\system32\html.iec 139.080: Copied file (delayed): C:\WINDOWS\system32\SET182.tmp 139.080: Copied file: C:\WINDOWS\system32\icardie.dll 139.120: Copied file: C:\WINDOWS\system32\ie4uinit.exe 139.271: Copied file (delayed): C:\WINDOWS\system32\SET18C.tmp 139.271: Copied file: C:\WINDOWS\system32\IE7Eula.rtf 139.591: Copied file: C:\WINDOWS\system32\ieakeng.dll 139.831: Copied file (delayed): C:\WINDOWS\system32\SET18E.tmp 139.831: Copied file: C:\WINDOWS\system32\ieaksie.dll 140.002: Copied file (delayed): C:\WINDOWS\system32\SET19A.tmp 140.012: Copied file: C:\WINDOWS\system32\ieakui.dll 140.132: Copied file (delayed): C:\WINDOWS\system32\SET19F.tmp 140.132: Copied file: C:\WINDOWS\system32\ieapfltr.dat 140.392: Copied file: C:\WINDOWS\system32\ieapfltr.dll 140.452: Copied file: C:\WINDOWS\system32\iedkcs32.dll 140.803: Copied file (delayed): C:\WINDOWS\system32\SET1A2.tmp 140.813: Copied file: C:\WINDOWS\system32\ieencode.dll 140.933: Copied file (delayed): C:\WINDOWS\system32\SET1A3.tmp 140.933: Copied file: C:\WINDOWS\system32\ieframe.dll 141.564: Copied file: C:\WINDOWS\system32\ieframe.dll.mui 141.724: Copied file: C:\WINDOWS\system32\iepeers.dll 142.005: Copied file (delayed): C:\WINDOWS\system32\SET1A6.tmp 142.005: Copied file: C:\WINDOWS\system32\iernonce.dll 142.125: Copied file (delayed): C:\WINDOWS\system32\SET1A7.tmp 142.125: Copied file: C:\WINDOWS\system32\iertutil.dll 142.225: Copied file: C:\WINDOWS\system32\iesetup.dll 142.615: Copied file (delayed): C:\WINDOWS\system32\SET1A9.tmp 142.615: Copied file: C:\WINDOWS\system32\ieui.dll 142.666: Copied file: C:\WINDOWS\system32\ieuinit.inf 142.826: Copied file (delayed): C:\WINDOWS\system32\SET1AB.tmp 142.826: Copied file: C:\WINDOWS\system32\imgutil.dll 142.986: Copied file (delayed): C:\WINDOWS\system32\SET1AC.tmp 142.986: Copied file: C:\WINDOWS\system32\inetcpl.cpl 143.477: Copied file (delayed): C:\WINDOWS\system32\SET1AD.tmp 143.477: Copied file: C:\WINDOWS\system32\inseng.dll 143.787: Copied file (delayed): C:\WINDOWS\system32\SET1AE.tmp 143.787: Copied file: C:\WINDOWS\system32\jscript.dll 143.917: Copied file (delayed): C:\WINDOWS\system32\SET1AF.tmp 143.917: Copied file: C:\WINDOWS\system32\jsproxy.dll 144.098: Copied file (delayed): C:\WINDOWS\system32\SET1B0.tmp 144.098: Copied file: C:\WINDOWS\system32\licmgr10.dll 144.238: Copied file (delayed): C:\WINDOWS\system32\SET1B1.tmp 144.238: Copied file: C:\WINDOWS\system32\msfeeds.dll 144.298: Copied file: C:\WINDOWS\system32\msfeedsbs.dll 144.348: Copied file: C:\WINDOWS\system32\msfeedssync.exe 144.368: Copied file: C:\WINDOWS\system32\mshta.exe 144.598: Copied file (delayed): C:\WINDOWS\system32\SET1B5.tmp 144.598: Copied file: C:\WINDOWS\system32\mshtml.dll 144.839: Copied file (delayed): C:\WINDOWS\system32\SET1B6.tmp 144.849: Copied file: C:\WINDOWS\system32\mshtml.tlb 145.049: Copied file (delayed): C:\WINDOWS\system32\SET1B7.tmp 145.059: Copied file: C:\WINDOWS\system32\mshtmled.dll 145.249: Copied file (delayed): C:\WINDOWS\system32\SET1B8.tmp 145.249: Copied file: C:\WINDOWS\system32\mshtmler.dll 145.440: Copied file (delayed): C:\WINDOWS\system32\SET1B9.tmp 145.440: Copied file: C:\WINDOWS\system32\msls31.dll 145.560: Copied file (delayed): C:\WINDOWS\system32\SET1BA.tmp 145.560: Copied file: C:\WINDOWS\system32\msrating.dll 145.740: Copied file (delayed): C:\WINDOWS\system32\SET1BB.tmp 145.740: Copied file: C:\WINDOWS\system32\mstime.dll 145.900: Copied file (delayed): C:\WINDOWS\system32\SET1BC.tmp 145.900: Copied file: C:\WINDOWS\system32\occache.dll 146.060: Copied file (delayed): C:\WINDOWS\system32\SET1BD.tmp 146.070: Copied file: C:\WINDOWS\system32\pngfilt.dll 146.251: Copied file (delayed): C:\WINDOWS\system32\SET1BE.tmp 146.251: Copied file: C:\WINDOWS\system32\tdc.ocx 146.421: Copied file (delayed): C:\WINDOWS\system32\SET1BF.tmp 146.431: Copied file: C:\WINDOWS\system32\ticrf.rat 146.471: Copied file: C:\WINDOWS\system32\url.dll 146.621: Copied file (delayed): C:\WINDOWS\system32\SET1C1.tmp 146.621: Copied file: C:\WINDOWS\system32\urlmon.dll 146.801: Copied file (delayed): C:\WINDOWS\system32\SET1C2.tmp 146.801: Copied file: C:\WINDOWS\system32\vbscript.dll 146.932: Copied file (delayed): C:\WINDOWS\system32\SET1C3.tmp 146.932: Copied file: C:\WINDOWS\system32\webcheck.dll 147.082: Copied file (delayed): C:\WINDOWS\system32\SET1C4.tmp 147.082: Copied file: C:\WINDOWS\system32\WinFXDocObj.exe 147.122: Copied file: C:\WINDOWS\system32\wininet.dll 147.412: Copied file (delayed): C:\WINDOWS\system32\SET1C6.tmp 147.422: Copied file: C:\WINDOWS\system32\en-US\admparse.dll.mui 147.442: Copied file: C:\WINDOWS\system32\en-US\extmgr.dll.mui 147.472: Copied file: C:\WINDOWS\system32\en-US\html.iec.mui 147.502: Copied file: C:\WINDOWS\system32\en-US\icardie.dll.mui 147.523: Copied file: C:\WINDOWS\system32\en-US\ie4uinit.exe.mui 147.543: Copied file: C:\WINDOWS\system32\en-US\ieakeng.dll.mui 147.563: Copied file: C:\WINDOWS\system32\en-US\ieaksie.dll.mui 147.593: Copied file: C:\WINDOWS\system32\en-US\ieakui.dll.mui 147.633: Copied file: C:\WINDOWS\system32\en-US\iedkcs32.dll.mui 147.673: Copied file: C:\WINDOWS\system32\en-US\ieframe.dll.mui 147.753: Copied file: C:\WINDOWS\system32\en-US\iepeers.dll.mui 147.813: Copied file: C:\WINDOWS\system32\en-US\iernonce.dll.mui 147.833: Copied file: C:\WINDOWS\system32\en-US\iesetup.dll.mui 147.853: Copied file: C:\WINDOWS\system32\en-US\ieui.dll.mui 147.903: Copied file: C:\WINDOWS\system32\en-US\ieunatt.exe.mui 147.913: Copied file: C:\WINDOWS\system32\en-US\inetcpl.cpl.mui 148.133: Copied file: C:\WINDOWS\system32\en-US\inseng.dll.mui 148.193: Copied file: C:\WINDOWS\system32\en-US\licmgr10.dll.mui 148.204: Copied file: C:\WINDOWS\system32\en-US\msfeedsbs.dll.mui 148.204: Copied file: C:\WINDOWS\system32\en-US\mshta.exe.mui 148.224: Copied file: C:\WINDOWS\system32\en-US\mshtml.dll.mui 148.264: Copied file: C:\WINDOWS\system32\en-US\mshtmled.dll.mui 148.284: Copied file: C:\WINDOWS\system32\en-US\mshtmler.dll.mui 148.314: Copied file: C:\WINDOWS\system32\en-US\msrating.dll.mui 148.374: Copied file: C:\WINDOWS\system32\en-US\occache.dll.mui 148.814: Copied file: C:\WINDOWS\system32\en-US\urlmon.dll.mui 148.854: Copied file: C:\WINDOWS\system32\en-US\webcheck.dll.mui 148.925: Copied file: C:\WINDOWS\system32\en-US\WinFXDocObj.exe.mui 148.965: Copied file: C:\WINDOWS\system32\en-US\wininet.dll.mui 148.995: Copied file: C:\WINDOWS\WBEM\msfeeds.mof 149.025: Copied file: C:\WINDOWS\WBEM\msfeedsbs.mof 149.115: DoInstallation: Installing assemblies with source root path: c:\ab12f404e27783452cfe547c\ 149.115: Num Ticks for Copying files : 37194 156.425: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.Install error: 0x5 156.425: INF_REGISTRY Failed 156.425: DoInstallation oRegistryUpdates failed156.556: Access is denied. 156.606: Internet Explorer 7 installation did not complete. Select 'OK' to undo the changes that have been made. 156.606: Starting process: C:\WINDOWS\ie7\spuninst\spuninst.exe /~ -q -z 237.852: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot. 237.852: Internet Explorer 7 installation did not complete. Internet Explorer 7 has been partially updated and may not work properly. 237.852: Update.exe extended error code = 0x5 |
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23-Dec-2006, 08:30 PM
#2 | ||||||
| r u using xp? did u turn off any antispyware programs etc b4 downloading/installing? might do the trick... also might temporarily disable ur antivirus long enuff 2 complete the download... what firewall r u using? just some thoughts |
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23-Dec-2006, 08:38 PM
#3 |
| Sorry should have said that too. I'm using XPO Home edition. I turned off MaCafee virus and firewall. I also use Spybot and tuend off all immunization features on that. So....? Any ideas to try? |
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24-Dec-2006, 09:04 AM
#4 |
| Is this the troubleshooting guide you have already tried?; http://www.ie-vista.com/known_issues.html |
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26-Dec-2006, 04:41 PM
#5 |
| Along similar lines, I recently installed IE7. It works fine until I get out of it and then I get that annoying error send/don't send message. I get this message each time I get out whether I go to one or a dozen sites. Any ideas? |
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