[Frankie75]

Hi There
I am using Windows 2000 Professional and have experienced a problem with Outlook. It will not start up, it just hangs at the info section.
Have updated AVG virus protection and run a scan, this did not detect any viruses. Tried to run a Degrag, it ran well on the C drive, but will not complete a defrag on the D drive. (These discs are partitioned).
Started up in safe mode and tried to degrag and starting outlook again but still both would not work.
Ran a spybot search and destroy with new updates. No problems there.
Word, Excel seem to open up fine. Outlook express opens up fine.
I have spoken to the users of this pc and they said the only thing that happend was when they came back to their PC when a phone call was being transfered that the screen went all funny and hung. Rebooted PC then realised could not get in to Outlook etc as above.
Could you please advise if there are any other suggestions.

Hi Jack This report follows:
Logfile of HijackThis v1.99.1
Scan saved at 11:31:01 a.m., on 28/02/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\sistray.EXE
C:\WINNT\System32\khooker.exe
C:\WINNT\soundman.exe
C:\WINNT\Twain_32\3730\SButton.Exe
C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
C:\Program Files\Avaya\IP Office\Phone Manager\PhoneManager.exe
C:\Program Files\WLAN\WConfig\WConfig.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINNT\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.urgent.co.nz/Job/Entry.aspx
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [HTpatch] C:\WINNT\htpatch.exe
O4 - HKLM\..\Run: [SiS Tray] C:\WINNT\System32\sistray.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\WINNT\System32\khooker.exe
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SmartButton] C:\WINNT\Twain_32\3730\SButton.Exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Image Transfer.lnk = C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: PhoneManager.lnk = C:\Program Files\Avaya\IP Office\Phone Manager\PhoneManager.exe
O4 - Global Startup: WConfig.lnk = C:\Program Files\WLAN\WConfig\WConfig.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (Hewlett-Packard Printer Diagnostics) - http://instantsupport.asiapac.hp.com...WebManager.CAB
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.symantec.com/tech...l/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{DA0838FA-2C2C-40D1-964F-FC82784C9717}: NameServer = 202.27.184.3,202.27.184.5
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe

[sultan_emerr]

Edit your thread title to include: "HJT Log".

[Frankie75]

Thanks for the reply.
I have gone in to edit the thread title but cannot do this. Should I repost this problem with that in the title?

In saying that I have just done an advance edit to my log so hopefully this will work.

Thanks
Frances