[fleasmitten]

Hello...

Windows XP Home
Media Center Edition
Version 2002
Service Pack 2
NIS 2007

Hello again

We recently noticed that when we paste into wordpad, the font now automatically changes to New Times Roman. Example: We are pasting from "file A" into Wordpad; file A is written in comic sans, bold, blue. When it's pasted into Wordpad, it changes to New Times Roman bold.

It wasn't like this until early March 2007.

We tried the Edit>> Paste Special>>RTF and it's the same result as above. If we choose the Unformatted Text, it pastes as font Arial.

Also, our system restore doesn't work, unless we do a restore in Safe Mode (then it works). We tried to restore the pc back to March, but that didn't fix the Wordpad issue.

Can anyone please help us to get wordpad working back the way it used to? (being able to copy/paste fonts correctly from the original source).

Thank you!

[eddie5659]

Hiya and welcome

First off, as restore doesn't seem to be working properly, lets have a look at a log:

Hiya and welcome

Lets first of all see if anything is conflicting with it in any way:

Download 'Hijack This!
Extract the files to the Program Files as suggested, or Browse to a newly created folder. Don't run straight from the desktop, as the Backup files will be stored there.

Navigate to the extracted files, and doubleclick HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log somewhere, and please copy & paste its contents to the forum.

It will possibly show other issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet.

Someone here will be happy to help you analyze the results.

Regards

eddie

[fleasmitten]

Howdy Eddie and thanks for the friendly greetings!

Thank you for the scoop, too!

Okaies, here we goooo!

Logfile of HijackThis v1.99.1
Scan saved at 4:22:48 AM, on 5/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Documents and Settings\Compaq_Administrator\My Documents\Useful freeware 2006\sandboxie\v2.64\SandboxieServer.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\DISC\DISCover.exe
C:\Program Files\DISC\DiscUpdateMgr.exe
C:\Program Files\DISC\DiscGui.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpotdd01.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\wgoltsvc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Documents and Settings\Compaq_Administrator\My Documents\Useful freeware 2006\Email stuff\email notifiers\POP peeper v3.0\POP Peeper\POPPeeper.exe
C:\Documents and Settings\Compaq_Administrator\My Documents\Useful freeware 2006\security\1- INTERNET CLEAN UP\IE Privacy Keeper v2.7.3\IE Privacy Keeper\IEPrivacyKeeper.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Documents and Settings\Compaq_Administrator\My Documents\Useful freeware 2006\security\1- INTERNET CLEAN UP\No Ads\NoAds.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Compaq_Administrator\My Documents\Useful freeware 2006\Email stuff\email notifiers\poptray v3.20\PopTray.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [DISCover] "C:\Program Files\DISC\DISCover.exe"
O4 - HKLM\..\Run: [DiscUpdateManager] "C:\Program Files\DISC\DiscUpdateMgr.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [DeviceDiscovery] "C:\Program Files\HP\Digital Imaging\bin\hpotdd01.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [WebCam Go ES Sti Service Application] wgoltsvc
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKCU\..\Run: [POP Peeper] "C:\Documents and Settings\Compaq_Administrator\My Documents\Useful freeware 2006\Email stuff\email notifiers\POP peeper v3.0\POP Peeper\POPPeeper.exe" -min
O4 - HKCU\..\Run: [IE Privacy Keeper] "C:\Documents and Settings\Compaq_Administrator\My Documents\Useful freeware 2006\security\1- INTERNET CLEAN UP\IE Privacy Keeper v2.7.3\IE Privacy Keeper\IEPrivacyKeeper.exe" -startup
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [NoAds] "C:\Documents and Settings\Compaq_Administrator\My Documents\Useful freeware 2006\security\1- INTERNET CLEAN UP\No Ads\NoAds.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: PopTray.lnk = C:\Documents and Settings\Compaq_Administrator\My Documents\Useful freeware 2006\Email stuff\email notifiers\poptray v3.20\PopTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://*.trymedia.com (HKLM)
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: Sandboxie Service (SandboxU) - tzuk - C:\Documents and Settings\Compaq_Administrator\My Documents\Useful freeware 2006\sandboxie\v2.64\SandboxieServer.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

Have a great day!

[Cookiegal]

Eddie asked me to take a look at your log. I don't see anything malicious. If this can't be resolved, we can dig deeper for things that don't always show in a HijackThis log.

[fleasmitten]

Good morning, Cookiegal,

Thank you, too, for your quick response! Much appreciated.

We will wait patiently and keep our fingers crossed

A few minutes ago, we tried to copy/paste text into email (both Outlook Express and Hotmail) and the font changes from the original font to Arial, too. We don't know if that info helps, but hopefully it will.

Thanks again!!

[eddie5659]

Does this happen in Word (if you have it)? Also, have you installed any new fonts lately?

Is the Hotmail that you use, the one on the website, or via Outlook?

eddie

[fleasmitten]

Hi there, Eddie!

Thanks again!

Unfortunately, we don't have Microsoft Word

Re: Hotmail... we go through the MSN website, not through Outlook.

Re: fonts recently installed. Gads ... I really don't remember. Is there a way to check?

I know we have a font file for one (a sign language manual alphabet font), but we haven't put it in the font folder yet.

Sorry not much info... we're trying

[Cookiegal]

Originally Posted by fleasmitten

Good morning, Cookiegal,

Thank you, too, for your quick response! Much appreciated.

We will wait patiently and keep our fingers crossed

A few minutes ago, we tried to copy/paste text into email (both Outlook Express and Hotmail) and the font changes from the original font to Arial, too. We don't know if that info helps, but hopefully it will.

Thanks again!!

You're welcome. I hope you get it worked out.

[fleasmitten]

Awww thanks Cookiegal

We just tried an experiment...

We can paste from Wordpad, etc (and other word doc proggies), in comic sans, for example, to a Wordpad file, etc. and it will retain the font, etc. in the 1st wordpad doc and copy it to other document programs fine.

But still... when trying the other way (of this inquiry)... it doesn't work the way it used to. (like from net to doc)... certain fonts seem to be okay, others switch.

Hope that tidbit of info might help

Cheers!!!!

[eddie5659]

Ah, its when you're copying from the web to Wordpad. Lets see if emptying the temp files will help.


Go to Control Panel | Internet Options | General tab. Under Delete files, delete the offline content.

Then, Security tab, scroll down to Security, and tick the entry for Empty Tempory Internet Files... Apply and OK.

If still no joy, I'll have another look (at work, so sneaking on)

eddie

[fleasmitten]

Good morning (afternoon for y'all... haha), Eddie!

I just tried... deleting all the goodies. No luck , but thanks for the suggestions

Y'all have a great day!

Cheers!

[eddie5659]

Bit late replying, but I'm at work, so sneaking on when I can

Is this just when copying from the internet web pages/email?

Lets see what the Font setup online is:

http://www.microsoft.com/enable/trai...lectstyle.aspx

[fleasmitten]

Howdy there, Eddie!

Thank you very much for taking the time to reply Very much appreciated.

We went to think link you sent... our font setup is pretty much like shown at the site. The only difference is that under Plain text font, ours has 3 options: Bitstream Vera Sans Mono, Courier (the highlighted one) and Lucida Console.

Re: Is this just when copying from the internet web pages/email?

We gave that a shot and that seems to be the case, so far.

(edited this stuff out... we thought we had a small revelation, but oopied :s)

Cheers!! <--- that's gotta be the cheekiest smile! Tis great!

[eddie5659]

Okay, just testing something out here. The below are fonts created in the Advanced reply in this thread. Will see what they look like in my Wordpad at work


TIMES NEW ROMAN


ARIAL


COMIC SANS MS


COURIER NEW

[eddie5659]

Okay, they all copy/paste fine into Wordpad. I assume that if you copy/paste those font names above, it won't work for you

Will dig deeper.