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Norton Ghost 10.0 Not Able to Find USB Restore Points

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t33457's Avatar
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18-Jun-2007, 05:33 PM #1
Question Norton Ghost 10.0 Not Able to Find USB Restore Points
Greetings,
I am an app. developer(dot net) - I have had Norton Ghost 10.0 installed for 1yr. My pc is HP 850e. I have a Maxtor HD as a single fixed local drive. Partitions are C and D. D drive contains HP recovery image. C drive is the bootable disk with Win XP professional and SP2. Other drives are all USB. There are 3 of them. 2 of the USB drives are for data only, 1 of which is WDC and the other is ST drive. My 3rd USB drive is devoted to Norton Ghost backups only. Over the 1 yr period I have created several backup restore points and infact have totally restored my computer 3 times over the last year. The last restore happened just a few days ago. After the last restore I then tried to see if the Norton backups were still where they should be on the devoted WDC USB drive. They were there when I looked at the drive through Windows. The puzzling item is that now when I insert the Ghost 10.0 ER restore CD and boot up, Norton cannot find any restore points. I can not see anything when I utilize Ghost explorer either. When I look at the partition info through Norton I do see all of my drives including the backup USB drive. Further if I utilize the restore from an “older” version of Ghost, in Ghost 10.0, I can find the restore points however a message indicates that a different version of Norton was used to create the backup and I can not do anything with it. Lastly I can create another restore point which I did again on the backup USB drive. I can not see this restore point either.
I called Norton tech support and was told that since I can create another point there is no problem with Norton. The problem is with Microsoft drivers. I have to disagree with this because it would seem logical to me that once I boot up with Norton, Windows is out of the picture
I would appreciate any help I can get on what I may need to do to be able to see the USB drives again.

Thanks to all.
Don
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03-Jul-2007, 12:47 AM #2
Missing drives found!
Hello t33457,
I have the same problem as you describe using Ghost 10 Recovery Environment where the one or more partitions are recognized by the Partition Information tool, but not the Browsers. I’ve read in many other forums that Ghost 10 RE differs from previous version in the way, among other things, drive letters are assigned. This doesn’t seem to be unique to any particular type of drive such as USB or Firewire, but rather the original drive letter assignments, and the quantity of partitions to list a few. It seems as though the partitions and contained data are there, if only drive letters could be assigned things would be wonderful. We’ll I found a way to do just that from with in the Ghost 10 RE, and presto! All my partitions and data became available to do with whatever I needed – read, restore, whatever. This workaround has advantages over some others I’ve read about because it requires no prior coordination/assignment of drive letters before you need to recover data. Below is what I did, I’d be interested in hearing any feedback.

1) First, I have to clarify that I use Ghost 10 as part of the SystemWorks 2006 Premier product. I have been told that the Symantec Recovery Disk that comes with SystemWorks 2006 Premier is identical to the recovery disk of the standalone Ghost 10 product, but I cannot verify that first hand. If someone could try and post their findings it may help.

2) There is an Easter Egg hidden on the Symantec Recovery Disk main window that when clicked launches a console window with a command prompt. Click on the upper left hand side of the window where the N of Norton SystemWorks or Norton Ghost is displayed. You should see the pointer cursor change from the arrow shape to the pointing hand shape.

3) Once at the command prompt, some Windows XP commands are available. Of particular interest in this case is “DiskPart”, but there are others as well including RegEdit that operates on the registry of the Recovery Environment vise the one on your hard drive. DiskPart.exe is a text-mode command interpreter that enables you to manage objects (disks, partitions, or volumes) by using scripts or direct input from a command prompt. See http://www.microsoft.com/resources/d....mspx?mfr=true for more details. Use the “list”, “select”, and “assign” commands to assign drive letters to your letter-less partitions. This is the sequence that worked for me, for example:

Code:
X:\I386\System32> diskpart           // starts the tool
DISKPART> list volume                // shows all the volumes and their assigned letter
                                     // Look for volumes with no letters                
DISKPART> select volume 5            // select one of the volumes without a letter
DISKPART> assign                     // assigns the next available drive letter to your
                                     // selected volume. Volume 5 in my case.
                                     // Repeat the select, assign as needed for other
                                     // volumes without letters
DISKPART> exit
X:\I386\System32> exit
4) After the console window is closed, proceed with your browsing and restoring. All your drives should be visible now. Note that any letters assigned impact only the recovery environment. Your original letter assignments in your operating windows environment are unaffected.


As an observation, the above procedure does not work from a Custom Recovery Disk Systematic generated for me. They intentionally do not put the full recovery environment on such a recovery disk. To this end, you can accomplish the same affect using RegEdit. You’ll want to add “\DosDevices\x:” (replace x with your favorite unused letter) entries to HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices. The value of the “\DosDevices\x:” entry should be consistent with a matching \??\Volume{…} entry’s data. It looks like the first 12 bytes will do. Perhaps someone that knows more than I can help fill in the blanks here?

Last edited by TheBlueKnight; 03-Jul-2007 at 05:45 PM.. Reason: Optimized sequence
ravenfeld's Avatar
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25-Sep-2007, 09:22 PM #3
Thank you BlueKnight
Thanks, that worked like a champ. I was having the problem with Ghost 10 seeing my external USB drive with my recovery points. Using your procedure worked great. Thanks for saving my system!
RavenFeld
JohnWill's Avatar
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Location: South Eastern PA, USA
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26-Sep-2007, 10:09 AM #4
You can mark your own threads solved using the thread tools at the top of the page in the upper right corner.©
t33457's Avatar
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23-May-2008, 10:27 AM #5
Sorry for the delay but I wanted to say thanks Blue Knight. This has worked.

Don July
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