[lordjenks]

hello, i have a dell vista laptop, was working fine untill about 2 weeks ago, i tried to play on gears of war, a game i had been trying to get to work for some time and, when i put the game into the disk drve it didn't automitically start so i went onto my computer to try and open it form the disk drive, the icon wasnt there, i though nothing of this because the game hadnt previously worked, i just tried to play on oblivion, a game which i have had no problems with and clicked onto the short cut to play of the game and an error message came up saying that the disk drive could not be found, i then tried to play on call of duty 4 single player ( multiplayer doesnt rely on the disk) and it said that the disk could not be read. my laptop is still under the one years garantee, do you have any idea as to what has happened and should i have to get if fixed using the garantee.

many thanks

[gfxrelay]

It sounds like your cd/dvd drive is not showing. Right click on my computer go to properties. Look in the left side of the menu there is an option that says device manager i think. Look through the list for your drive. Right click on it and choose uninstall. Restart your notebook this will cause vista to redetect your drive

[lordjenks]

hello, i have just tried doing that and when i restrted my laptop it came up with the loading software icon, it then said that the driver software failed to install, if i go onto my device manager the dvd/cd driver is still showing but it has a warning icon next to it, as it did before, i have retired play a game on it and it still doesnt work, i tried to check for a soloution from microsoft but nothing came up, the error message is " Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
thanks

[lordjenks]

please someone help!!!!!! i cannot use any cds please any suggestions even if it requires me to get it re placed plaese help me!!

thanks

[Hughv]

This appears to be a hardware problem. Contact the manufacturer and see what they think.

[lordjenks]

i think i is microsoft, how do i contact them? is there is an website??

thank you very much for replying.

[Hughv]

www.dell.com

[lordjenks]

i tried contacting dell but they do not support the vostro laptop yet.
does anybody have any other ideas?

thank you in advance

[Hughv]

Originally Posted by lordjenks

i tried contacting dell but they do not support the vostro laptop yet.
does anybody have any other ideas?

thank you in advance

Of course they do.
II can't imagine who told you that, but Dell support is usually very good. Try again.

http://www.dell.com/content/topics/s...en&s=bsd&cs=04

[lordjenks]

"This is an automated response, replies will not be read or actioned
Thank you for your email however at this time we do not support Vostro systems"

this is an email that they sent me
thanks for your reply

[Hughv]

The Tech support page is here:
http://support.dell.com/support/inde...n&s=dhs&~ck=bt
There's a chat feature and a phone number and a customer service contact.
Get hold of a real person and your problem will be solved.
I know this is a pain in the a**, but you gotta' do what you gotta' do.