[Forto]

I am not able to record or hear sounds from my office based Packard Bell laptop running MS Windows XP Professional SP2.

• The mixer device is Realtek AC97 Audio which appears to be installed and running OK. The driver is also current.
• The attached speakers and Logitech headphones work OK on my personal laptop and are plugged properly.
• The control panel volume options are grayed out for both "Device Volume" and "Speaker Settings" in Sounds And Audio Devices Properties.
• I am using Windows Default Sounds.
• There are no error flags on the "sound, video or game controllers" under Device Manager.
• Sound playback default device is Realtek AC97 Audio and sound recoring default device is Logitech USB Headset. MIDI music playback default device is Microsoft GS Wavetable SW Synth.
• Voice playback default device is Realtek AC97 Audio (using laptop speakers selected) and sound recoring default device is Logitech USB Headset.
• Troubleshooting has not pointed to any problems.

The problem surely rests with the grayed out volume options with the volume slide set to 0. From my many attempts to Google a solution I am of the opinion that this is not an uncommon problem.
Can someone please help.

Cheers

Forto

[idowindows]

So dev mgr shows a-ok?

I'd still reinstall the sound drivers....

[Forto]

Yeah the Device Manager looks OK to me. I will reinstall current driver next week and see what happens.