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Solved: Cannot remove Ad-Aware 2007


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AlwaysWaiting's Avatar
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18-Jul-2008, 08:33 PM #1
Unhappy Solved: Cannot remove Ad-Aware 2007
I have 2.8 GHz Intel Dual processor, 1 GB RAM, Windows XP Professional

I am trying to install Ad-Aware 2008, but I cannot remove Ad-Aware 2007. In the install procedure for AA 2008 there is a required Uninstall 2007 step. When I select that action, I get the following error message "This installation is forbidden by system policy. Contact your System Administrator." I get the same message when I try to use Add/Remove Programs from the Control Panel to remove AA 2007. I am able to remove other programs successfully with the Add/Remove function.

This is a single user computer. I am the system administrator, logged on as Computer Administrator, and I have never, to my knowledge, set any system policy to forbid any application.

Can anyone help me? Thanks
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19-Jul-2008, 02:28 PM #2
Try this:

1. go to the start menu, click 'Run'. In 'Run' type services.msc, click OK

2. in the services window, locate 'Ad-Aware 2007 Service', select it and click 'Stop'

3. when the service is stopped, try to uninstall again
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19-Jul-2008, 03:06 PM #3
Sounded like a good idea, but no success. I had already set the Startup Type for the Ad-Aware 2007 Service to Manual so that it would not be started. Nonetheless, I changed the type back to Automatic, rebooted, checked the service again. It showed Started, so I clicked on Stop, which stopped it. (just in case there was some subtle difference between stopping it and not starting it.)

No change. I still get the error message "This installation is forbidden by system policy. Contact your System Administrator."

Thanks for the idea.
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19-Jul-2008, 04:24 PM #4
Try uninstalling the program with the Windows Installer Cleanup Utility:

http://support.microsoft.com/kb/290301
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20-Jul-2008, 02:46 PM #5
Thanks a bunch. Windows Cleanup Utility worked easily. Should have thought of that one myself. Got rid of Ad-Aware 2007. I still have a problem however. Trying to install Ad-Aware 2008 I get the following error message: The system administrator has set policies to prevent this installation. I am the computer administrator on this single user computer. I don't even know how to set such a policy, and don't know how to get rid of it, however it got set. How do I find it? Can you help me again?

Thanks
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20-Jul-2008, 04:43 PM #6
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20-Jul-2008, 08:29 PM #7
Thank you so much. This did the job. Was able to find a setting for Windows Install that I had set a year or so ago and forgotten all about. You saved me.

Many, Many Thanks
R
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20-Jul-2008, 09:05 PM #8
Glad the information worked for you and you were able to fix the problem.
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