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26-Nov-2008, 12:36 PM
#1 |
| How can I delete the MyStart Toolbar? I checked the answers before and followed the advice by shlomi but it didn't work for Firefox. It did work for IE. It is not listed in my Add and Remove Programs. I could not find it in my startup programs. Windows XPSP3 Firefox Browser Any help will be greatly appreciated. Thank you! ![]() Jimnney |
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26-Nov-2008, 06:24 PM
#3 |
| dvko1 Here is that log you asked for. Things started to go wrong with my emails. I could not send or receive. I called Qwest (my ISP) and they literally fouled everything up. I then tried a RestoreIt two days previous to my problems. That did not help. I also tried to get into my PayPal account and everything came back saying that was not the information they had for my security questions. As this is the first time I have posted a problem, I hope this information will help you to resolve this for me. I don' t want to waste your time but would be very grateful if you can help. Thank you! Jimnney ![]() Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:07:01 PM, on 11/26/2008 Platform: Windows XP SP3, v.3311 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16608) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\Program Files\Qwest\Quickcare\bin\sprtcmd.exe C:\Program Files\iolo\System Shield 3\SystemGuardAlerter.exe C:\Program Files\iolo\System Shield 3\AntiVirus\ioloAV.exe C:\Program Files\iolo\common\lib\ioloServiceManager.exe C:\Program Files\iolo\System Shield 3\Personal Firewall\ioloFW.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\Launchy\Launchy.exe C:\Program Files\iolo\System Shield 3\IoloSGCtrl.exe C:\PROGRA~1\Magentic\bin\MgApp.exe C:\PROGRA~1\POPFile\popfileib.exe C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\iolo\System Shield 3\AntiVirus\iAVEmailScanner.exe C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe C:\Program Files\IncrediMail\bin\IMApp.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\IEPro\MiniDM.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe C:\WINDOWS\system32\HPZipm12.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\WINDOWS\system32\wbem\wmiprvse.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://mystart.incredimail.com/english/ R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.searchsave.com/index.php?...ource=1term=%s R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = O1 - Hosts: 216.93.174.28 a.tribalfusion.com O1 - Hosts: 216.93.174.28 view.atdmt.com O1 - Hosts: 216.93.174.28 images.trafficmp.com O1 - Hosts: 216.93.174.28 adfarm.mediaplex.com O1 - Hosts: 216.93.174.28 media1.fastclick.net O1 - Hosts: 216.93.174.28 media19.fastclick.net O1 - Hosts: 216.93.174.28 media39.fastclick.net O1 - Hosts: 216.93.174.28 count.exitexchange.com O1 - Hosts: 216.93.174.28 leader.linkexchange.com O1 - Hosts: 67.15.114.78 pagead2.googlesyndication.com O1 - Hosts: 67.15.114.78 pagead.googlesyndication.com O1 - Hosts: 216.93.174.28 ad.yieldmanager.com O1 - Hosts: 67.15.114.78 ypn-js.overture.com O1 - Hosts: 216.93.174.28 freeze.zedo.com O2 - BHO: IE7Pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IEPro\iepro.dll O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file) O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: AH IE BHO - {10384d0e-2bc1-48b6-844b-ad0e9e6d2511} - C:\Program Files\ZoomText 9.1\AHOI\ah_ie_bho.dll O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: LastPass Browser Helper Object - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files\LastPass\LPBar.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll O3 - Toolbar: EFOToolbar - {AB26BF6C-BB04-4F00-8F98-BDE786CDE97D} - C:\WINDOWS\system32\EFOToolbar.dll O3 - Toolbar: LastPass Toolbar - {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - C:\Program Files\LastPass\LPBar.dll O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [QuickCare] C:\Program Files\Qwest\Quickcare\bin\sprtcmd.exe /P QuickCare O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [SystemGuardAlerter] "C:\Program Files\iolo\System Shield 3\SystemGuardAlerter.exe" O4 - HKLM\..\Run: [iolo AntiVirus] "C:\Program Files\iolo\System Shield 3\AntiVirus\ioloAV.exe" O4 - HKLM\..\Run: [iolo Personal Firewall] "C:\Program Files\iolo\System Shield 3\Personal Firewall\ioloFW.exe" O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto O4 - HKCU\..\Run: [Magentic] C:\PROGRA~1\Magentic\bin\Magentic.exe /c O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKUS\S-1-5-19\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite 6\safe.exe" /booting (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [SSS6_SPM] "C:\Program Files\Steganos Security Suite 6\spm.exe" /booting (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite 6\safe.exe" /booting (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite 6\safe.exe" /booting (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite 6\safe.exe" /booting (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user') O4 - Startup: Run POPFile.lnk = C:\Program Files\POPFile\runpopfile.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: Launchy.lnk = C:\Program Files\Launchy\Launchy.exe O8 - Extra context menu item: &3D Satellite Search - res://C:\WINDOWS\system32\EFOToolbar.dll/GoSatteliteSearch.dll.htm O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200 O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O8 - Extra context menu item: LastPass - file://C:\Program Files\LastPass\context.html?cmd=lastpass O8 - Extra context menu item: LastPass Fill Forms - file://C:\Program Files\LastPass\context.html?cmd=fillforms O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O8 - Extra context menu item: S&earchSave Web Search - res://C:\WINDOWS\system32\EFOToolbar.dll/GoWebSearch.dll.htm O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm O9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll O9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab O16 - DPF: {0B79F48A-E8D6-11DB-9283-E25056D89593} (F-Secure Online Scanner 3.1) - http://support.f-secure.com/ols/fscax.cab O16 - DPF: {15589FA1-C456-11CE-BF01-000000000000} - http://www.errornuker.com/products/e...rInstaller.exe O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn...taller_gmn.cab O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab O16 - DPF: {615F158E-D5CA-422F-A8E7-F6A5EED7063B} (Bejeweled Control) - http://www.worldwinner.com/games/v45.../bejeweled.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1174146389312 O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/v...fo/webscan.cab O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) - https://media.pineconeresearch.com/A...oadcontrol.cab O16 - DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} (SwapIt Control) - http://www.worldwinner.com/games/v64/swapit/swapit.cab O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab O16 - DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} (Playtime Games Launcher) - http://clubgames.pogo.com/online2/po...meLauncher.cab O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: Crypkey License - CrypKey (Canada) Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: iolo DMV Service (ioloDMV) - Unknown owner - C:\Program Files\iolo\Common\Lib\ioloDMVSvc.exe O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe O23 - Service: iolo System Guard (IOLO_SRV) - Unknown owner - C:\Program Files\iolo\System Shield 3\IoloSGCtrl.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe O24 - Desktop Component 0: (no name) - file:///C:/Documents%20and%20Setting...6501a8c011.jpg O24 - Desktop Component 1: (no name) - http://www.cnet.com/i/hlp/redM.gif -- End of file - 15686 bytes |
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