[ric_james]

I have been having trouble with my quicktime and itunes. An error keeps coming up everytime I want to try to open itunes up and put music on my ipod. It says that my quicktime is out of date and a new one can be downloaded and it says do it now, when I click that the error pops up, and even if I try to open Itunes an error shows up. I have removed both programs from my computer, and I have tried to re install them but the same error occurs everytime, so could someone help me with this?

[jbm1991]

what error message comes up?

[ric_james]

1.) first thing that pops up when I open Itunes is: "some of your Quicktime Software is out of date. You can fix this problem by updating to the latest version"

2.) The the second pop up says: "Itunes has encountered a problem and needs to close. We are sorry for the inconvenience." then you can send error report or dont send it.

[flavallee]

These are the most current versions:

Apple iTune 8.0.2.20

Apple QuickTime 7.60.92.0

The iTunes install will install QuickTime as part of the install.

If you determine that it's not the most current version of QuickTime, then use the link provided to install it.

------------------------------------------------------------

I don't download music nor use an iPod, so I can't assist you there.

------------------------------------------------------------

[ric_james]

Should I get rid of the files of itunes and quicktime before I try installing the links you gave me?

[flavallee]

The new version will install over the old version. There's no need to uninstall the old version first.

-------------------------------------------------------------------

[ric_james]

I just installed both of those files, and when I went to open the itunes files it still says the same thing as before that I need to install a newer version because this one is out of date. This is frusterating..

[stantley]

See if these instructions for completely removing iTunes and Quicktime help:

http://support.apple.com/kb/HT1925?viewlocale=en_US

[ric_james]

I have removed both itunes and quicktime off my computer. I had to download a windows install clean up, because it kept on saying fatal error occured while trying to get rid of itunes, so I cant remove it off add and remove programs I have to you the windows install clean up to get rid of quicktime

[stantley]

Here's where you can get the Windows installer cleanup utility http://support.microsoft.com/kb/290301

[ric_james]

I have used that already to get rid of the files, and when I went to reinstall everything the same exact thing happened even after removing all th files from my computer and re trying them. all the same errors and everything.

[stantley]

Did you also go through these steps:

Removing iTunes

Note: iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.

1. Quit iTunes.
2. On the Start menu, click Control Panel.
3. In Control Panel, open Add or Remove Programs.
4. Select iTunes from the list of currently installed programs, then click Remove.
5. When asked if you would like to remove iTunes, select Yes.
6. After the uninstallation is complete, do not restart if you are prompted to.
7. If other entries were present for iTunes remove those as well.
8. In Add or Remove Programs, remove any iPod Updater applications that are listed in the same fashion as iTunes was removed.
9. Restart your computer.
10. After the computer restarts, open Local Disk (C in Computer or whichever disk programs are installed on.
11. Open the Program Files folder.
12. Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed in steps 1-7.
13. Right-click the iPod folder and select Delete and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
14. Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
15. Restart your computer.
16. Install the latest version of iTunes from http://www.apple.com/itunes/download.

Removing QuickTime

1. Quit QuickTime Player.
2. From the Start menu, click Control Panel.
3. In Control Panel, open Add or Remove Programs.
4. Select QuickTime from the list of currently installed programs, then click Uninstall.
5. When asked if you would like to remove QuickTime, select Yes.
6. After the uninstallation is complete, do not restart if you are prompted to.
7. If other entries were present for QuickTime remove those as well.
8. Restart your computer.
9. After the computer restarts, open Local Disk (C in Computer or whichever disk programs are installed on.
10. Open the Program Files folder.
11. Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if QuickTime was successfully removed in steps 1-7.
12. Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue.
13. Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
14. Restart your computer.
15. Install the latest version of QuickTime from http://www.apple.com/quicktime/download.

[jbm1991]

Have you ever had any virus's or other such malware on your system?

[ric_james]

I dont believe that I have had any of those. It's just these two programs causing problems

[ric_james]

I just did everything on that list and now I reinstalled the two programs and it just did the same thing. errors and it still says i need to install a newer version.