Hi,
We really need to know what program exactly and what version you are having problems with....(I did read your post that you have the latest version but I would like you to post what it is exactly, please)
take a look here
http://help.live.com/help.aspx?proje...m&market=en-us
Under>
'Choose your version of Windows Live Messenger or MSN Messenger
There are several versions of Windows Live Messenger or MSN Messenger available. To help ensure that you get Help and support for the right version:'
Then, open your MSN program and compare and post which one you have.... Usually, up at the top under tabs find "HELP" tab, then find
the "ABOUT" item and click on that, it should show you the version....
Then, take a look at this>
http://help.live.com/help.aspx?proje...2&market=en-us
See if that helps....