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Frozen Video Calls in Skype


kevinwong100's Avatar
kevinwong100 kevinwong100 is offline
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Join Date: Oct 2009
Experience: Intermediate
18-Oct-2009, 08:11 PM #1
Frozen Video Calls in Skype
Hi all,

I been using Skype for a long time now, but have only recently started using the video call feature. I find it quite useful. The problem is that the video freezes after a minute or two when I make video calls. I then have to restart to unfreeze it. I can be a hassle. The video freezes on both sides of the video call. One minute my video would freeze then the other side freezes as well. The audio is fine. There is nothing wrong with my webcam.

I have a Microsoft Lifecam VX 1000. Windows XP Professional. Service Pack 3.
I have version of Skype

How can I make video calls that don't freeze?

Thanks in advance.
bmorehappy's Avatar
bmorehappy bmorehappy is offline
Computer Specs
Member with 4 posts.
Join Date: Sep 2007
Experience: Intermediate
18-Oct-2009, 09:53 PM #2
My experience has been that if I have too many extra's turned on the camera, it might freeze. I have a Logitech cam, and it has a feature called Low-light boost that sometimes has given me problems. (also accessed through Skype at Tools>Options>Video Settings. Then click on the button that says Webcam settings>Advanced Tab).

Other possibilities:
*Double check your camera driver for the latest version.
*Bad internet connection (double check firewalls, anti-virus etc.)
*Make sure you have the latest version of DirectX
*Make sure the camera application software is running at the same time as Skype.

Good luck, hope this helps.
Dust Sailor's Avatar
Senior Member with 2,735 posts.
Join Date: Mar 2004
Location: Thunder Bay Ontario
Experience: More 'n More Learnin'
18-Oct-2009, 11:49 PM #3
Hi Kevin Looks like you are still having trouble . While researching the problem I came across this .

While this is written in Canada things are apparently happening and caused by Internet Service Providers world wide .
My daughter lives in another city and uses a different ISP than I do . My brother lives about 1600 km west of me and has a different ISP . My brother and I have video chats and usually are clear and do not freeze up . My daughter and I however have continuous freezing of video and no audio . My son-in law who is in the hi tech industry has said the probable cause is the ISP truncating the available band width . There probably is nothing wrong with the Skype or Living Messenger program . If it works for a while then freezes or you lose audio or have extreme background noise and no other changes have been made to your computer then I would suspect your ISP .
Anyone else researched this problem ?

The above problem applies wether using Live messenger or Skype for me .

Last edited by Dust Sailor; 19-Oct-2009 at 01:17 AM.. Reason: additional information
kevinwong100's Avatar
kevinwong100 kevinwong100 is offline
Member with 6 posts.
Join Date: Oct 2009
Experience: Intermediate
21-Oct-2009, 04:57 AM #4
Thanks for the advice. But the problem is still not fixed. I don't think it is the ISP because it the video freezes on both sides.
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