[pctsvs]

Hi there,
I had posted in the malware section about my computer having a virus and not being able to get rid of popups or do anything on the net. Well anyway, I didn't get any help so I asked someone what I needed to do. He said that I should run MBAM and have it clean up the malware that I had. Well I ran that had it clean it up and everything runs fine. I went to turn on my laptop today and as soon as the computer starts up, it goes straight to a black screen asking if I want to start in safe mode, go to last known good config, or start windows normally. If I start in safe mode, I get like a dos black screen and a bunch of stuff goes across the screen and it just freezes there. If I choose, go to last known good config I get a blue screen and it says a few things and then tells me that I need to open up in safe mode. If I choose, start windows normally I get the same blue screen. I was able to hit F12 as soon as I start the computer to get the boot screen, but I don't understand anything in there plus I got the laptop off ebay about a year ago and it didn't come with any driver and utility cd's or OS cd's. I have alot of pictures and songs on this laptop that I really can't replace and would like to at least get it running to get these off of there and get them onto a zip drive. Can anyone help?

Thank you.

[lisa6447]

Did you install anything new lately try uninstalling it in safemode also see if you can take anything off hd you want then restart computer if this does not work. Go back into safemode do a system restore when it loads choose a restore point before problems click next.... Then if problem still persists go to www.neosmart.net and download a recovery disk boot from cd/rom if you get the chance choose repair check to see problems you will then be able to sort it out if not it will carry on recoverying your computer if your problem is resolved please mark as solved good luck Lisa

[Hughv]

What's the make and model of your laptop?
What's the error message on the blue screen?
A boot Cd will allow you to transfer the files, or you can remove the drive and connect it via a USB cable or external case.

[pctsvs]

Lisa, as I said in my post, I can't even get it to start up in safe mode. So it is not possible for me to restore or take anything off the hard drive.

Hughv - Dell Latitude D610

The blue screen states - A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters. Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Technical information: *** STOP: 0x0000007E (0x80000003, 0x805BA6EC, 0xF8A552E0, 0xF8A54FDC)

That is what the blue screen does. Now when I restart and choose safe mode, this is what I get.

The screen starts scrolling up with different types of information. All of the information starts with:

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\DRIVERS\ and then it lists different things with .SYS at the end of them. I can let it sit there for 5-10 minutes or hours and the screen does not change.

What can I do?

You confused me on that last sentence Hughv. I'm not sure what you mean

Thank you.

[Hughv]

Take a look here:
http://support.microsoft.com/kb/330182
A boot cd like Bart P or a Linux distro will let you l;ook at your files and see what's up.
A USB adapter would let you connect o another PC and transfer the files.
What 's the last driver listed ion the screen with all the SYS entries?

[pctsvs]

The last driver listed is Mup.sys.

Where would I find a usb adapter? I have never seen one of those.

[lisa6447]

it is a data transfer cable did you download the recovery disk from www.neosmart.net

[Hughv]

Originally Posted by lisa6447

it is a data transfer cable did you download the recovery disk from www.neosmart.net

A USB adapter is quite different from a transfer cable, which would be completely useless in this case.
http://www.tigerdirect.com/applicati...300&CatId=3770
Mup.sys is a common hang point.
See here for some ideas:
How to fix an XP\Win 2000 System that freezes after loading mup.sys while booting
http://www.aitechsolutions.net/mupdotsysXPhang.html

[lisa6447]

sorry stupid mistake Thank you for your help regards Lisa

[Hughv]

No problemo. Bet I've made more stupid mistakes than you have.

[lisa6447]

could you let us know wether your problem is resolved and mark as solved please

[Hughv]

He's got a lot of work to do. It might be a while.

[pctsvs]

ok I did everything that aitechsolutions recommended and still am nowhere. I really don't want to have to reinstall windows xp because I want to recover the pictures that are on the hard drive. Any other solutions anybody can think of?

Thank you.

[Hughv]

Get a new power supply. Any shop can test yours, and they'll usually do it free.

[pctsvs]

What does a power supply have to do with it not loading?