[prbyroy22]

I just installed a new monitor and wanted to update my Belarc Adviser. I am able to look at the new Belarc listing on screen, but when I try to print it, I get a message saying "no printer selected." There are two options in the printing window, which are "Add Printer" and "Find Printer." Neither one works. I contacted Belarc who tell me that I should print from my browser. I have no idea what they are talking about, but they also suggested going to Tech Support Guy . . . so here I am.

[bp936]

Welcome to TSG.
Did your printer work before? Can you print anything from another program like Notepad?
I would re-install the printer driver, if it got lost during update.

[prbyroy22]

I don't think my printers (2) are the problem. I can print from any of my programs, just the Belarc Adviser results won't print. Here's what Belarc Tech support told me: "Printing is from your browser, so it's best if you resolve printing from your browser separately from the Belarc Adviser."

I don't know what they are talking about since I have no problem printing pages from other websites.

[DerekC]

In your browser, are you clicking the print button, or going to File then print? Years ago I worked with a bunch of computers that the print button in the browser's tool bar wouldn't work. They wouldn't print anything from the internet unless you went to File then print

[prbyroy22]

Thanks for your help, DerekC. I just brought up Belarc Adviser again, and although it opens in a browser window, there is no "file" option. Nevertheless, just for the heck of it, I pressed the print icon again and, lo and behold, it printed. So, I don't know why or how, but the problem is solved for the present. Thanks again.