[carolavis]

The software was working about 6 months ago. I am using XP. The old machine, which it works on now is an ME. I just talked to the Gateway support and they couldn't help either.It is a mystery. Thanks for trying.

[DaveA]

"The software was working about 6 months ago." on the machine that you are having problems with?
Yes or NO?

[carolavis]

My problems are compounding. I couldn't answer your last message, Dave, because now IE is closing down every 2 seconds. I don't even have time to scroll down to the message before it closes me down. I don't know if the problems are related. But, I switched to Firefox ,In answer to the last message. I have had the software working on this current machine and It was about 6 months ago. I am on a Gateway, Windows XP and I think 32-bit with IE8 I just paid for fee-based help but that didn't work either. Thanks for your interest. Is it hopeless?

[DaveA]

Sounds like you have major issues with your machine. Time to back up all of your data and get it protected.
You may be in for a "rebuild" of it, but maybe one of the "Malware" team members will chime in here.

[Phantom010]

Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

[carolavis]

About the software not opening. It is still a major problem but I had the idea to partition the hard disk in the hope of having a clean start. Does anyone know if this will cause a bigger problem or how to do it or where some good advice on how to do it is.

[DaveA]

Partitioning will not solve any problems all it does is make another drive, and you problems stay put on the original drive.

[carolavis]

Thanks DaveA. Do you think getting an external hard drive and loading the program on that would work?

[DaveA]

No, it will not, and a external drive should NOT be used for programs, as one can not guarantee that the drive letter will ALWAYS be the same and other problems.

[carolavis]

I am going to update the topic by saying that I took the computer to a reputable repair shop here in town and they couldn't fix it either. They said something about the problem being buried and I believe it. Thanks everyone for trying to help. But, now I have another problem which I am going to post in another forum.