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Solved: Avast update problems


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Ladysmith94's Avatar
Ladysmith94 Ladysmith94 is offline
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14-Feb-2010, 02:55 AM #1
Solved: Avast update problems
A second computer in my home is having problems.
Windows XP Professional is the OS.
Avast antivirus fails to update. The error message is "connection terminated... retrying" It will do this for hours, until I finally cancel it. The same happens if it attempts to update automatically or if I select update now.
I attempted to download AVG, but it failed to install. I also cannot delete or remove Avast. Internet explorer (IE 7) will only open on the home page. I have cleared all temporary internet files, cookies, etc. Ran the disk cleanup and
What do I need to do to correct this? I fear there is something really major wrong with this computer.
I would prefer to keep Avast, if it will work correctly.
Thank you.
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zbd21 zbd21 is offline
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15-Feb-2010, 12:54 AM #2
Do a system restore to before problems started.

http://support.microsoft.com/kb/306084
Ladysmith94's Avatar
Ladysmith94 Ladysmith94 is offline
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15-Feb-2010, 01:20 AM #3
Thank you for your suggestion.
That was tried first thing and did not help at all. We took it back 3 months - well before there were any issues.
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dotty999   (Dotty) dotty999 is offline
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15-Feb-2010, 01:32 AM #4
download the free Revo Uninstaller prog, only remove all files found that are bolded it will remove every last trace of Avast then download the latest version from here
Ladysmith94's Avatar
Ladysmith94 Ladysmith94 is offline
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15-Feb-2010, 04:38 PM #5
Since I updated to the new version of Avast, it was necessary to download an uninstaller utility at avast before I could successfully install the new version of avast.
I have the problems corrected now. There was an issue with the firewall. Thank you for your help.
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dotty999   (Dotty) dotty999 is offline
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15-Feb-2010, 05:10 PM #6
you're welcome
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