[major82]

Dear Sir,
We were trying to burn some music CD's, however, we ran into some problems. Perhaps you can offer some suggestions as to correct the problems.
It is my wife's computer. She has a Dell 1545 Inspiron with Windows XP PRO. The Windows Media Player is Version 11. Our problem is that we cannot burn an Audio CD. We are not receiving any error messages. Our approach is as follows :
1.0 Click and drag songs to the burn list.
2.0 Insert blank CD-R for the Audio burn.
3.0 Click on start burn and nothing happens.
4.0 Then, I am unable to get the blank CD from the tray when I press the release button.
5.0 I have tried several blank CD's. Still no burn.
6.0 I have to shut down the PC and reboot before I can get the tray to give up the CD.
Some additional information. As the PC is shutting down it shows that a Microsoft Windows Update is in progress. I should not think this should cause a problem, however, I mention it for what it is worth.
Please offer some suggestions to correct this CD burning issue problem.
Thank you

[stantley]

WMP has problems burning audio CD's. Get CDBurnerXP, a good freeware burning program.

[flavallee]

major82:

You'll have more successful CD/DVD burns by using a third-party CD/DVD burning program.

This one is free and is very user-friendly:

Ashampoo Burning Studio 6 Free

If you click the "Screenshot" link, it'll show you what the main screen looks like when you start it.

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