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Software update fails..


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smartmoss smartmoss is offline
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08-Aug-2012, 07:18 AM #1
Exclamation Software update fails..
Hi,

I have a problem on my HTC wildfire S. It runs Android 2.3.5.

Sometimes i get a push notification that tells me i can update my software. I when download the update wich goes fine. But when i install the update something goes wrong. When the screen comes up with the installation sign, it goes wrong. Suddenly there appears a red warning triangle wich a dark background. When i can't do anything. I have to take the battery out and turn on the phone again. Then it starts up like normal.

I have tried to scan after malware with Norton Mobile Security but can't find anything. I'm sure there are plenty of space and battery. I have tried several times now.

My sense version is 2.1.

If you need additional details let me know.

Sincerly,

Smartmoss
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smartmoss smartmoss is offline
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09-Aug-2012, 07:47 AM #2
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09-Aug-2012, 07:50 AM #3
Do a hard reset, then run the update.
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09-Aug-2012, 07:54 AM #4
I forgot to say that i have tried that a couple of times.

/smartmoss
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09-Aug-2012, 07:58 AM #5
You did a full hard reset setting the phone back to factory defaults and clearing all programs and data? And it's not rooted or unlocked?
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09-Aug-2012, 08:04 AM #6
Yes, i made a full hard reset back to factory settings. Cleared all data and programs. My phone is not rooted or unlocked.

/smartmoss
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09-Aug-2012, 09:16 AM #7
What software update are you being pushed? Who's your carrier? 2.3.5 is Gingerbread. I don't think it's slated to get Ice Cream Sandwich.

How did you get this phone? Brand new from the carrier? Used? 3rd party distributor?
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09-Aug-2012, 11:02 AM #8
I got this phone brand new form carrier. I'm sure it would not get Ice Cream Sandwich. It may sound a bit odd bot actually i cant see what update it is i will write back when i find out.

/smartmoss
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09-Aug-2012, 11:07 AM #9
Contact your carrier. It must be an update specific to their devices and not to Android.
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09-Aug-2012, 11:32 AM #10
Yes, it might be it. I will contact HTC. Thanks for your help.

/smartmoss
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09-Aug-2012, 12:08 PM #11
You bought it from your carrier. They provide the initial warranty and must be pushing an update. HTC isn't going to know what that is.
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