[raygdw]

I have never used a Mac but am fairly good with microsoft systems.
This evening I had a phone call from an elderly lady in our church. Her son gave her a used Mac and set her up with a pop email account.
She tells me the email was working but now will not work so I asked a few questions.
She says she kept getting a message asking if she wanted to allow pop something and she kept clicking deny.
I therefore assume she has blocked access to her mail server.
But it is a Mac and I have no idea where to even begin advising her.
I am guessing there must be a built in firewall but I am lost.
Before I go around and make a total idiot of myself please can some Mac person give me some pointers.
thanks

[Yankee Rose]

Hi there:

Do you know what OS her Mac has? Is it OS X? (I ask because you say it is used ... just want to know HOW used. She may be running Classic.) I am going to assume OS X.

Setting up mail using Mail (the mail program in OS X) is quite simple. If you're used to Windows you will do just fine.

Here are instructions from Apple's Knowledge Database.

Here are more helpful instructions.

As with Windows, you will need to know her mail server information.

Look the articles over, then you can navigate through her Mail program to see that it was set up properly. Perhaps it was not set up properly initially; you could always "start over".

Hope that helps!

[raygdw]

Thanks Yankee Rose the article looks very clear.
She has no idea what system she has installed I will find out when I go around on Monday.
Again many thanks.