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iMac can't get to printer.

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Cognomen's Avatar
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05-Oct-2009, 08:40 PM #1
iMac can't get to printer.
iMac G5 with OS X 10.5.8
Printer is a Deskjet 6840 Color Inkjet Printer.
Printer's status is Idle, Default - (seemingly spontaneously).
How do I change that to switch the printer ON?

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06-Oct-2009, 08:00 AM #2
Hi Cognomen - welcome to TSG.

Did the printer EVER work on this Mac? Have you tried updating the Deskjet software?
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06-Oct-2009, 09:57 AM #3
Thanks very much for the welcome.

Yup. WHEN the Deskjet works, it works just fine. It's actually a very good printer.
It just tends to go on strike every so often - like this. So, usually, I know what to do.
Such as keeping the Driver up to date - 3.3.3 has been the newest for a while now.
But switching to "Idle - Default" - that I can't find anywhere.
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06-Oct-2009, 12:03 PM #4
Cognomen - do you by chance dual-boot this iMac with Windows?
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06-Oct-2009, 12:12 PM #5
Know nothing about Windows. Don't know term: dual-boot.

Have two computers on Airport home network: iMac G5 and iBook G4.
All of network works except printer. All lights on printer that should be on - are on.

iMac can find printer. Printer window says: (little green light) Idle, Default.
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07-Oct-2009, 10:37 PM #6
Cognomen - consider yourself lucky if you know nothing about Windows (Kidding!)

Dual-boot means your computer can run both Mac and Windows. The newer Macs are Intel-based (hardware compatible), so Windows can run on them as well as OS X.

Which Mac is your printer physically hooked to? Or are you using an Airport Extreme?
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Cognomen's Avatar
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08-Oct-2009, 10:17 AM #7
Quote:
Originally Posted by Yankee Rose View Post

Which Mac is your printer physically hooked to? Or are you using an Airport Extreme?
Please see my last post of 06-Oct-2009
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08-Oct-2009, 10:39 AM #8
Although the printer is not "offline", take a look at this article from HP's Support website. It may help.
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13-Oct-2009, 12:32 PM #9
Quote:
Originally Posted by Yankee Rose View Post
Although the printer is not "offline", take a look at this article from HP's Support website. It may help.
Sorry for the delay in responding. Your advice kept me going to the point where I'd made progress - the network computers could now find the printer. But it wasn't on the network. Just that one thing to work out.
Phoned HP willing to pay $35 for advice. Long story short: becoz printer was Dec. '05, they wouldn't advise. So - getting new printer. Arrives today. Didn't seem right somehow.
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14-Oct-2009, 08:34 AM #10
Well, those printer companies get you one way or another - usually with the ink cartridges.

Take care!
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