[MichL81]

All other programs work fine. When I try to open Microsoft Word 97, I get an Illegal Operations Error. When I click on details it says:

WINWORD caused an invalid page fault in
module WINWORD.EXE at 0137:300804cf.
Registers:
EAX=007e0002 CS=0137 EIP=300804cf EFLGS=00010206
EBX=0062f784 SS=013f ESP=0062f6a8 EBP=0062f820
ECX=00023460 DS=013f ESI=00000000 FS=0cd7
EDX=0086d190 ES=013f EDI=00099800 GS=0000
Bytes at CS:EIP:
8b 70 fc 83 e8 04 83 ea 04 49 89 32 75 f2 5f 5e
Stack dump:
00099800 0062f81c 0062f784 30004b94 00099800 0062f798 007e0010 300056fd
0062f81c 007e0010 00099800 00000000 302048f0 0062f81c 00099800 0062f890

I haven't made any hardward or software changes recently. I have windows 98. Any ideas as to what could be causing this and how to fix it? I've researched it on google.com, etc. but was unable to find a solution.

[Anne Troy]

Hi. With Word closed, try finding and renaming your normal.dot file to abnormal.dot.

[MichL81]

The computer with the problem is my office computer, and I'm home right now. I'll try your suggestion on Monday.

Thanks for your help, much appreciated!

[MichL81]

I tried renaming the normal.dot file to abnormal.dot, but it didn't work.

I also tried reinstalling word, still get same error message? Does anyone have any other ideas?

There is a lot about this error message when I do a search on it, but it's only people reporting the problem, I can't seem to find any solutions.

Any help is greatly appreciated.

~Michelle

[Anne Troy]

Yours was the first post I wanted to reply to this morning. I didn't feel up to it yet, and when I came back later, I forgot all about it. I use the "new posts" link so I passed it right by all day long.

I'm going to send you an email document that talks about hard drive maintenance. Take the steps in there. If that doesn't work, keep going with the steps here.

On a fresh restart, hit Start-Run and type regedit and hit enter.

Browse to this folder:

hkey_current_user\software\microsoft\office\8.0\word

Right-click the Word folder and rename it to OldWord.

If that doesn't work, you're going to need to completely remove Office using a program called Eraser 97, and then reinstall it.

You let me know if we need to do the last, I'll help you get that program.

[MichL81]

When I receive your e-mail, I'll definitely give it a try. I won't have time until Friday, but I'll post a message to let you know how it went after that.

Thanks very much for your help.

[Anne Troy]

I keep forgetting we don't see the email addresses anymore and the on-line email doesn't give me the option to attach a file. Please email me for it, okay? It's called Hard Drive Maintenance.

[MichL81]

I just wanted to says thanks for helping me out. I went through the steps you sent me on hard drive maintenance. Although it did not fix Microsoft Word, it was still a good thing to do. What did fix Word, however, was your second suggestion about editing the registry to rename Word to OldWord, that did the trick. Microsoft Word now opens fine, not annoying illegal operation message.

Thanks so much, you help was much appreciated

[MichL81]

YOUR help was much appreciated.

[Anne Troy]