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Tech Support Guy Forums > Software & Hardware > Business Applications > Archive: Business Applications >
{SOLVED} Office 2000: Will Not Print!

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MeinDCIC's Avatar
Member with 343 posts.
 
Join Date: Jan 2001
01-Apr-2001, 01:07 AM #1
Ok - My system has been acting up in the past few days. Well, today is the last straw! I was working in Word 2000 and went to print and got this message: "Compile Error in Hidden Module: EFunctions"

I thought that if I ran the repair or reinstall features from the Office 2000 disk that it would correct this problem. However, when I try this I get serveral error messages: "Error 1918 ODBC....txt*..... (something along thoses lines) I also get Error 1919. I can find nothing on the MS web site except for crap that I already know. What can I do to fix this???

Please help - I beg you!!!
Anne Troy's Avatar
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Moderator with 11,785 posts.
 
Join Date: Feb 1999
Location: Columbia, MD
Experience: Microsoft Word MVP
01-Apr-2001, 01:20 AM #2
No problem, Mein.
First--take a deep breath. I'm glad I could get back to you so quick.

Does it happen on ALL documents? If YES, continue...

Sounds like you've got some visual basic code in your normal.dot file. The first thing to do in that case, close Word, find and rename your normal.dot file (abnormal.dot is a nice choice). Let me know if you don't know how to do that.

Relaunching Word makes it create a new normal.dot file that should be free of any code.

If that doesn't work, can you print from Excel? Have you tried? Any document please.

I'll stick around a little while to see if you're still online and trying to get help NOW.
Anne Troy's Avatar
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01-Apr-2001, 01:42 AM #3
Hey! Okay!
I received an email reply from Erik that renaming normal.dot didn't help but that he can print from Excel.

Erik, please reply here so that anyone listening in, or later searching for THEIR problem, will find everything here, and I won't have to keep my email messages open for searches (haha--that's supposed to make you chuckle!).

Anyway. Close Word.

Hit Start-Find and type in STARTUP. Make sure you're looking in C and including subfolders. Hit find now. We're looking for the startup FOLDER that is beneath the Office subfolder(s). It may even be c:\WINDOWS\APPLICATION DATA\MICROSOFT\WORD\STARTUP 'cause that's what mine is.

Now, double-click the folder and see what's in it. Remove (at least temporarily) anything in that folder. You could delete it and then get it back from the recycle bin if you want. If you're worried about it, I'm still here and you can ask me what it is. That is, if you find anything in there.

After you move anything out of there, relaunch Word. If that doesn't work, email cleanharddrive@home.com and it'll (I will) auto-reply with information on how to clean up your hard drive to make sure it's not some dumb fluke temp file or something. Then take those steps.

I'm here. It'd be helpful if you let me know that you're packing it in for the night--just in case. Meanwhile, I can keep myself busy.
Anne Troy's Avatar
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01-Apr-2001, 01:45 AM #4
Look what I found, Erik:

http://www.zdnet.com/zdhelp/stories/...675183,00.html

Basically, what it says is that you'll find estamp.dot in your Word startup folder and that you should delete it.

[Edited by Dreamboat on 04-01-2001 at 12:48 AM]
MeinDCIC's Avatar
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Join Date: Jan 2001
01-Apr-2001, 01:51 AM #5
Thumbs up That's the Ticket!
It worked! Inside the folder were two files: estamps (a poorly written online stamp program that went belly up) - I removed the files for it about 2 days ago) and something PDF.

All is well in my world now!!

Thanks,

Erik
Anne Troy's Avatar
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Location: Columbia, MD
Experience: Microsoft Word MVP
01-Apr-2001, 01:55 AM #6
That's terrific. Yet another case solved at TSG! (Do we get trumpets, please?)

Alright, Erik, I'll mark it solved! Very happy to help.
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