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Tech Support Guy Forums > Software & Hardware > Business Applications > Archive: Business Applications >
{Solved} Outlook 2k nothing goes to Sent Items folder

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Ross4's Avatar
Junior Member with 3 posts.
 
Join Date: Apr 2001
28-Apr-2001, 05:03 PM #1
I have the following situation: A user sends email and has Outlook set up to save a copy of sent email in the sent items folder. BUT, there is nothing in the sent items folder when you open it. I have tried repairing the Office 2000 installation via add remove programs (running Win2000)

Any ideas? all other users are fine.
Anne Troy's Avatar
Computer Specs
Moderator with 11,785 posts.
 
Join Date: Feb 1999
Location: Columbia, MD
Experience: Microsoft Word MVP
29-Apr-2001, 01:37 AM #2
Cool Welcome to TSG, Russ.
Recreate the user's profile.
Ross4's Avatar
Junior Member with 3 posts.
 
Join Date: Apr 2001
29-Apr-2001, 09:50 AM #3
Cool...that was going to be my next step (probably should ahve been my first!) Nice to get a second opinion , Thanks for your reply...I'll post the results.

Anne Troy's Avatar
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Moderator with 11,785 posts.
 
Join Date: Feb 1999
Location: Columbia, MD
Experience: Microsoft Word MVP
29-Apr-2001, 10:53 AM #4
Yes.
There's also an

outlook.exe /cleanprofile

if you want to try that first. Just run it from the Run command box.

Also, you might want to clean views to make sure your user isn't hiding the emails in the sent items with some kind of filter.

outlook.exe /cleanviews

There's more command-line switches if you want them.
Ross4's Avatar
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Join Date: Apr 2001
30-Apr-2001, 11:05 AM #5
dreamboat...great tips!! I used the Outlook.exe /cleanviews before removing the profile and BAM! all the sent items appeared. I'd like to see a list of the other switches and their uses IF you feel like posting them.

Thanks for the help!
Anne Troy's Avatar
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Moderator with 11,785 posts.
 
Join Date: Feb 1999
Location: Columbia, MD
Experience: Microsoft Word MVP
30-Apr-2001, 04:27 PM #6
Check Technet too.
at http://www.microsoft.com/technet/support/searchkb.asp

and search for command-line switches with Outlook (each one) as the product. Here's the ones I remember off the top of my head:

/Cleanprofile (2000 only)
/Regserver (97, 98 only)
/Cleanviews
/Cleanreminders
/CleanFreeBusy
/Cleanfinders
/CheckClient
/Recycle
/ResetFolders
/ResetOutlookBar
/Nopreview
/CleanSchedPlus
/Safe

I'm not sure if they all work in all versions. Like I said, check technet.
EAFiedler's Avatar
Moderator with 13,549 posts.
 
Join Date: Apr 2000
Location: Indiana
01-May-2001, 12:23 AM #7
Here is my contribution

OL2000: Additional Command-Line Switches
Q197180
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