[DoubleHelix]

Sometimes Norton products can cause intermittent problems such as this. Rather than completely uninstall it, look for some way to disable the e-mail scanner first to troubleshoot.

[MakoShark]

OK, will try this first before going the whole hog. Thanks for your help.

[mf-tech]

MakoShark...I didn't mean the suggestion for the IP substitution as a permanent change, it was for testing purposes only. Regardless of whether you have a email dns server name or the IP address for the email server, it should work. I suggested you change it to the IP to rule out DNS translation issues.

Have you asked your ISP to reset your password? Also, whether your login account requires the full email address (ie. name@domain.com) or just the name at the beginning of the email address as the login.

How did the disabling of Norton go?

[MakoShark]

Originally Posted by mf-tech

MakoShark...I didn't mean the suggestion for the IP substitution as a permanent change, it was for testing purposes only. Regardless of whether you have a email dns server name or the IP address for the email server, it should work. I suggested you change it to the IP to rule out DNS translation issues.

Have you asked your ISP to reset your password? Also, whether your login account requires the full email address (ie. name@domain.com) or just the name at the beginning of the email address as the login.

How did the disabling of Norton go?

Sorry, I am new to this all really, and I thought it would be a permanent fix.
OK, so I put the proper servernames in the server names account setting box and added the IP address to the firewall setting box. Now, I can receive email (yeah! - ), but not send. Ahhh!

Yeah, login requires whole email address, checked all the setting with them a few days ago, again, just in case.

Yes, they finally agreed to change the password, but that did not help.

If anyone can suggest a reason why I might not be able to send, let me know. As soon as I get a moment, I will copy and paste the error in again. I'm moving around alot this weekend, so might be a few days before I can get this up on the forum.

Continued grateful thanks for all your help.

[mf-tech]

If you can receive but not send, then the smtp email server(outgoing) is dening your transfter. There is a setting in most email clients that you can turn on that makes sure your email software authenticates with the outgoing email server. If you are using a version of Outlook, you can find it in the account settings, usually under the 'more settings' and on the outgoing server tab. Check the box that says, my outgoing server (smtp) requires authentication" and then choose 'use the same settings as my incoming mail server'.

I hope this solves the issue for you! It can be quite frustrating trying to troubleshoot connectivity issues, and when you find out the answer it tends to be some small setting missing. Good Luck!

[Krash]

To disable all third party programs you might want to try this :

1. Start -> run -> type "msconfig" (without quotes) and Click [OK]
2. Disable all entries in the Startup Tab
3. Hide all MS services using the check box in the Services Tab. Then disable all else.
4. Restart your computer.
5. Check if you are able to use Outlook.

[MakoShark]

mf-tech
OK, I'm trying to put off disabling Norton til I have more time, so I've checked the outgoing server authentication/same setting as incoming. Yes, both are set like this.

[MakoShark]

Krash
I'm not sure what you mean by disbling all third party programs - could you put this in more simple language and tell me what it does? Sorry for being so thick!

[MakoShark]

OK, took the plunge and disabled Norton completely. Didn't make any difference. Ahh!

[MakoShark]

OK, I've got the email accounts finally running on a laptop, using Mozilla Thunderbird. I haev tried to eliminate all the angles and have finally concluded that it must be Outlook's problem, because I've all the relevant settings the same in Thunderbird as in Outlook.

I would appreciate anyone's further suggestions........ as I really need to get Outlook going properly on my main machine.

[Krash]

Originally Posted by MakoShark

Krash
I'm not sure what you mean by disbling all third party programs - could you put this in more simple language and tell me what it does? Sorry for being so thick!

Any program that is NOT developed by MS for a Windows based machine is a third party program. A firewall thats not the built in Windows Firewall or an antivirus like Norton or McAfee, would fall under this category. Any such program can block your emails depending their capabilities.

By doing the steps I mentioned you would be able to effectively block such programs from being invoked during the boot-up process. This renders them ineffectve and hence refrain them from blocking your email IF one of them is the culprit.

If the step works then you would have to either uninstall the application or configure it appropriately to allow Outlook to send and receive.

[MakoShark]

Krash, thanks. I've tried to configure the setttings so that Norton does not scan emails - it seems this has no effect. I think I will just uninstall and go with a free AV somewhere, to see if getting rid of Norton completely will do the trick. That's for explaining.

[MakoShark]

At last!

I've finally got both accounts working, sending and receiving.

Solution: uninstalled Norton and installed avast! AV software instead. Configured nothing at all, just installed it. And, the emails came flooding in! Hurray!

Thanks to all who were nudging me in the right directions and helped with the troubleshooting, finally narrowing all my options down each time (uninstalling Norton was my last resort).

Thanks to: mf-tech, DoubleHelix, Krash. Much, much appreciated.

[troyhark]

I had exactly the same problem and spent two days trying all sorts of complex methods of sorting out problem and guess what solved the issue?
Retyping everything in again one letter at a time, replacing information filled in with exactly the same information.
I'd pasted some of the stuff in before, as the same bit of info regarding domain was repeated 4 times in each of 5 email addresses. It shouldn't make any difference, but apparently it did. Weird!