[MakoShark]

Hi

I can't get Outlook to work with a pop3 internet account.

I haev three logins for three users in the house, two of which have email accounts.

I've set up the account, through the Accounts menu option and they worked fine, until a afew months ago.

Now, I intermittently get a send/receive error on both.

What shouod I be checking.

I registered as in intermediate user - simple instrucions please if anyone can help.

This is driving me absolutely crazy. Not to mention insane!

MakoShark

[MakoShark]

Has anyone any ideas about this?

I should add that I tried to get my email again, didn't get it working on Mozilla Thunderbird on another machine, THEN got it "temporarily" working on this new machine, which has McAfee on it and it worked temporarily, then didn't, McAfee telling me that the email recipient format was wrong (what does that mean) and then wouldn't download any more emails.

Help

[mf-tech]

Who is your ISP? Do they require you to authenticate with the outgoing server? How did you setup the POP account (ie. server names, login account)? Is your Internet access service steady or do you have temporary outages or extremely slow response times?

Sorry for all the questions, just need more info to assist with troubleshooting.

[MakoShark]

Originally Posted by mf-tech

Who is your ISP? Do they require you to authenticate with the outgoing server? How did you setup the POP account (ie. server names, login account)? Is your Internet access service steady or do you have temporary outages or extremely slow response times?

Sorry for all the questions, just need more info to assist with troubleshooting.

ISP is Toucan and they're denying all responsibility, though service is generally good from them.

Don't know if they require me to authenticate, will find out.

POP account set up through Tools/Accounts, by putting in incoming nad outgoing server names, login name, pwd, all sent to me from Freehosts - so these settings are at least right.

Internet access is almost trouble-free, I mean, it doesn't work about once a year, if that, and is always fine in a few hours. It's not the fastest, though, despite having broadband.

Could it be something to do with my anticirus, Norton on one PC or McAfee on my laptop, working on neither?

If you can suggest what to check, that would be great. Thanks.

[mf-tech]

If the send and receive issue is random, it could be more related to networking issues (ie. DNS servers on the Internet). On your network at home is the email setup on one computer that has three different user accounts or are there multiple computers with single users?

A few things to try:
Run MS Office updates and apply all recommended updates and security patches.
http://office.microsoft.com/en-us/do...incatalog.aspx

The second item you could try would be to flush the cached DNS on your local computer. You do this by clicking on the Start button, choose Run, and then type CMD and then click ok. This will open a command window, at the prompt type the following: ipconfig /flushdns

The Anti-virus could cause a problem, but it would most likely be all the time. Try the above two suggestions and then let's go from there, narrow the cone of error, so to speak.

[Krash]

Originally Posted by MakoShark

I've set up the account, through the Accounts menu option and they worked fine, until a afew months ago.

Now, I intermittently get a send/receive error on both.


MakoShark

What is the error that you get ?
How often do you get it ? You mentioned it happens intermittently

Did you get a similar error in Thunderbird on the other computer ?

[MakoShark]

Thanks, I will try these two suggestions.
And, one computer, three different user accounts, two with email accounts.
Much appreciated.

[MakoShark]

Originally Posted by Krash

What is the error that you get ?
How often do you get it ? You mentioned it happens intermittently

Did you get a similar error in Thunderbird on the other computer ?

Errors are:

Well, first of all, Sending Message 1 of 2 appears in bottom right corner, when there are no messages to send!
Then, Send/Receive Failed replaces that and when I look in details of send receive box:
Sending reported error (0x80042109) Outlook is unable to send.

Task [server name-given to me by email provider]- Receiving' reported error (0x80040900) : 'The server name you entered can not be found on the network (it might be down temporarily). Please verify that you are online and that the server name is correct.'

Task '[server name-given to me by email provider] - Receiving' reported error (0x80042108) : 'Outlook is unable to connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

There are two accounts I am trying to connect to in this Outlook.

Intermittent - every time (though was intermittently), with one account, intermittently with another - it works for about ten minutes, then doesn't for about a few days, maybe weeks.

Thunderbird - it just didn't bring emails into innox, no error. Just nothing.

[MakoShark]

Originally Posted by mf-tech

If the send and receive issue is random, it could be more related to networking issues (ie. DNS servers on the Internet). On your network at home is the email setup on one computer that has three different user accounts or are there multiple computers with single users?

A few things to try:
Run MS Office updates and apply all recommended updates and security patches.
http://office.microsoft.com/en-us/do...incatalog.aspx

The second item you could try would be to flush the cached DNS on your local computer. You do this by clicking on the Start button, choose Run, and then type CMD and then click ok. This will open a command window, at the prompt type the following: ipconfig /flushdns

The Anti-virus could cause a problem, but it would most likely be all the time. Try the above two suggestions and then let's go from there, narrow the cone of error, so to speak.

Did the flush cached DNS thing.
MS wouldn't let me install updates. Someone built this machine for me, I assumed they'd used correct stuff! Joy!
I'm still getting the Sending Message 1 of 2 thing (when there is nothing in the outbox), I suspect if I can get rid of that, it might help let the rest of Send/Receive happen?

[mf-tech]

The two errors you posted earlier make it sound like a DNS issue.

Task [server name-given to me by email provider]- Receiving' reported error (0x80040900) : 'The server name you entered can not be found on the network (it might be down temporarily). Please verify that you are online and that the server name is correct.'

Task '[server name-given to me by email provider] - Receiving' reported error (0x80042108) : 'Outlook is unable to connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

The settings your ISP gave you for POP/SMTP servers are what names(ie. mail.somedomain.com)? Sometimes you can enter an IP address in place of the name to get around DNS issues. Let me know your settings and I will look up the IP address translation.

[MakoShark]

Originally Posted by mf-tech

The two errors you posted earlier make it sound like a DNS issue.

Task [server name-given to me by email provider]- Receiving' reported error (0x80040900) : 'The server name you entered can not be found on the network (it might be down temporarily). Please verify that you are online and that the server name is correct.'

Task '[server name-given to me by email provider] - Receiving' reported error (0x80042108) : 'Outlook is unable to connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

The settings your ISP gave you for POP/SMTP servers are what names(ie. mail.somedomain.com)? Sometimes you can enter an IP address in place of the name to get around DNS issues. Let me know your settings and I will look up the IP address translation.

Actually, the guy who maintains my website has just come back to me with this info yesterday, I will not get to try it til sometime over the next few days, so I will get in touch again before the weekend, to let you know how it goes.

Many thanks for your help with this annoying issue.

[MakoShark]

OK, I've sat up late to try this email stuff again.
Here's what happened.
I added the IP addresses into the incoming and outgoing boxes in my account setup. Did a few test emails, nothing came in, nor went out.
I looked at the firewall to, and added the IP address in there too. Still no joy. It just says I am not able to login/connect to the servers.
Any further suggestions would be most welcome.

At this stage, I'm thinking of chucking every piece of technology I own out the window. I really think the crashing noise from one storey up would do my heart good!

[DoubleHelix]

You don't put IP addresses in the incoming and outgoing fields. You enter the name of the servers as required by your e-mail provider. It sounds like you made changes that took you from an intermittent problem to a permanent problem. Go through and set up the account according to the directions from the e-mail provider (is it your ISP or another POP account?). To rule out the firewall as causing a problem, disable it and then try sending and receiving.

[MakoShark]

This is just the latest in a long line of things to try, as advised by a fellow forum member above.

I'd already done what you suggested and nothing worked.

I've also been told that Norton AV could be the problem. Taking too long to scan email and possible timing out? So, maybe I should uninstall Norton and install something else for AV protection?

[MakoShark]

Oops, meant to submit smilie with question marks, not rude tongue! Apologies.