[Relzuz]

I have formatted my HD and installed WinXP home.
a) Everytime i start my computer it says "Cannot find 4e.tmp"
b) I have no sounds. I have installed all drivers. Tryed everything. In sound manager it says that i have modem 0 as sound car. My sound card is realtek ac'97.
Installed all the drivers. I checked it and it says that it works. No problems, but i cant choose that sound device in sound manager. It worked perfectly before i reinstalled XP Home.

Screenshot attached to this message
Please help.

[Sorry my bad english, and my windows is on Finnish language]

[bonk]

Howdy,

Did you get any Disks with the PC other than the one with the Operating System on it like maybe a Utility disk?

Does that PC have a Make and Model ?

[Relzuz]

Its Fujitsu Siemens Scaleo L
When i installed drivers i saw that utility disk, but i didin't know whats its for so i never used it. Hmm.. i try to use it now xD

[bonk]

Understood.......

Install the motherboard drivers (ChipSet Drivers) first....


Keep us posted of the results.

[Relzuz]

I installed all from that CD, didin't help. And its still saying on windows startup "cannot find C:\windows\system32\4e.tmp"

[bonk]

Did you restart the PC after installing the drivers?

What country did you buy the PC?

[Relzuz]

It restarted automaticly. I bought it from Finland 3 years ago. And i formatted the disc because of virus problems. This problems came up after i installed the windows again.

[bonk]

Understood......


I can not find anything on Scaleo L on the UK site.......maybe if you put your Identification number in it might help.


http://www.fujitsu-siemens.co.uk/sup...wnloads_1.html

[bonk]

Also post a HijackThis logwhich may show something


Download HijackThis to your desktop

• Double click on HijackThis on your Desktop
• Then click on Unzip
• It will install to Program files by default
• Then Click Start>>>Run type C:\Program Files click OK
• Look for a folder called HijackThis
• Double click on it
• On the right you will see a Icon of Dynamite with plunger
• Double click on the Icon
• Click on Icon and choose "scan system and save a logfile" usually in notepad
• Copy and Paste the logfile in your next post
• Using Ctrl+A to copy All and Ctrl+C to copy and Ctrl+V to paste.

[Relzuz]

I found drivers for my computer in FInnish fujitsu site.... Downloading the drivers...

[bonk]

OK, Finnish eh!

[Relzuz]

Logfile of HijackThis v1.99.1
Scan saved at 13:02:33, on 7.4.2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\ZoneLabs\avsys\ScanningProcess.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZoneLabs\avsys\ScanningProcess.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\CAP3RSK.EXE
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP3LAK.EXE
C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\CAP3SWK.EXE
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\foobar2000\foobar2000.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://shell.windows.com/fileassoc/f...D=040b&Ext=tmp
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Linkit
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\system32\4E.tmp
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe,C:\WINDOWS\system32\4E.tmp
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [CAP3ON] C:\WINDOWS\System32\spool\drivers\w32x86\3\CAP3ONN.EXE
O4 - HKLM\..\Run: [Windows Logon Application] C:\WINDOWS\System32\winIogon.exe
O4 - HKLM\..\Run: [Microsoft (R) Windows Protocol Deployment Manager] C:\WINDOWS\system32\4E.tmp
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: Canon LASER SHOT LBP-1120 - Tilaikkuna.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP3LAK.EXE
O4 - Global Startup: Logitech SetPoint.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1175894433843
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1175899833281
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Integrated Windows Authentication - Unknown owner - C:\Program Files\Common Files\System\MSIWA32.exe (file missing)
O23 - Service: Windows Protocol Deployment Manager (PDM) - Unknown owner - C:\WINDOWS\system32\4E.tmp (file missing)
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Windows Service Monitor (winsvcmon) - Unknown owner - C:\WINDOWS\System32\winsvcmon.exe (file missing)

[bonk]

Got any sound yet?

Try this for your sound Restore Sound - Windows Audio Service



Restart the PC and see

[Relzuz]

no sound get. Um what i have to do. I open your link windows audio service and i get some odd text

[bonk]

Its a Reg file .......save it to your desktop then double click on it ....it will ask you do you want to merge it in the Registry...say Yes

Then Restart the PC.