[miso]

It didn't help. Is there anything else I could try?

[Mosaic1]

Yes. The registry. Go to start>run Copy and paste this command and press enter:


regedit /e tshoot.txt HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}


This will export a key in text form. You will now find a file named tshoot.txt on the desktop. Please attach it here to a post.

If this entry is missing or incomplete, we may have found the problem

[HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\{4B106874-DD36-11D0-8B44-00A024DD9EFF}\InprocServer32]
@="C:\\WINDOWS\\HELP\\TSHOOT.OCX"
"ThreadingModel"="Apartment"

[miso]

I copied the entry, went to Start-Run, pasted it, pressed ENTER, but didn't find the file tshoot.txt on my desktop.

[Mosaic1]

You have no idea how happy that makes me. I thought you might have been missing a part of that key. You are missing the whole thing. That's why there was nothing on the desktop.

I am attaching a text file. Download and rename it
Tshoot.reg
Double click on it to enter into the registry. Now try the Troubleshooters again.

[miso]

I found the entry in the registry, but there is a difference- my entry is [4b106875-the rest is the same

[miso]

I got my Troubleshooter back! Thanks a lot.

[Mosaic1]

That CLSID name is wrong.
I changed mine and got the blank page.
Rename it to {4B106874-DD36-11D0-8B44-00A024DD9EFF}


I am attaching the correct key for CLSID
{4B106875-DD36-11D0-8B44-00A024DD9EFF}
Rename it to ok.reg and double click to merge into the registry

EDIT: Good. I take it you merged the first registry file I gave you.

You now have to remove the other {4B106875-DD36-11D0-8B44-00A024DD9EFF} by hand and replace it with the correct key. That would be this attachment.

[Rollin' Rog]

Congrats!

I had a feeling it was the CSLID entry since the WinME version of the error references that. But I had no idea which one it was in Win98; probably would have solved Blake-Roberts problem as well if we knew then.

[Mosaic1]

Thanks Rog.

Mo

[whit44]

Mosaic...new member here. I had posted this identical problem on VirDr BB a few days ago with no help until someone referred me to your tshoot.txt note. BINGO! Solved my problem too, so thought I'd drop by and say thanks!

I'm also using Win98SE with IE6. Now I'm curious whether this is something that the IE6 D/L did...something I did 6 months ago, but hadn't tried using my Win Troubleshooter until recently. You don't s'pose MS screwed up, do you?

Whit

[Mosaic1]

whit44,
You're welcome. I'm glad to see you over here.

I have had IE 6 installed for quite a while and don't have this particular problem.

You never know about these things. Registry files can go missing and/ or get corrupted for so many reasons. It happens to me too sometimes. I try start a task and I find I am missing a context menu entry etc. The more changes made to the registry, the greater the chance of a problem. But that's the price we pay to have upgrades and Tweaks.
I'm glad you are repaired. Come back and see us again.

Mo

[Mosaic1]

After all the advice and steps taken to resolve this problem, I think I have found the absolute easiest solution.
I renamed tshoot.ocx and also removed a couple registry keys. then I ran this test and it worked.
------------------------------------------

Here's the cure in one fell swoop.

If you have the cabs on the hard drive, you don't need to use the install CD. Otherwise, have the install CD in the Drive.


Find a file named tshoot.inf
It resides in C:\windows\inf

Right click on it and choose install from the menu. It will reinstall the Troubleshooters for you. Rewrite the registry entries correctly and replace any missing files. It takes only a second or two and is a sure way to know that everything is right for your version of the operating system.

[Libra]

Hi Mosaic!
I just wanted to say thank you. I saw the link to your fix at another forum and it worked for me too! You're brilliant!
Sincerely, Libra (Nancy)

[Mosaic1]

Nancy,
Thank you for the compliment. And you're very welcome. I'm glad you were able to resolve your problem.

Mo