[miso]

When I go to Start-Help-Troubleshooting and select an option, for egzample Modem, and within that option choose an other one I finally get an empty sheet(blank) as answer. I use Win 98.

[Mosaic1]

Go to C:\windows\help and check to see that you have this file:

Tshoot98.chm
If you don't, you need it. It is the troubleshooters.

You can extract it from your install CD to C:\windows\help
using SFC. Here is a link with instructions on SFC.

http://users.erols.com/dj-paulen/ss/

(If you use a restore disk, the restore from location is
C:\windows\options\cabs and not the Cd Drive)

[miso]

There is the proper file in the proper folder but it stil doesn't work.
I've even tried to delete it and to extract a new one using the SFC
but it won't work. When ever I try to select, e.g, START-HELP-TROUBLESHOOTER-MODEM-A call is canceled before it is completed-NEXT, I get an blank sheet.

[Mosaic1]

I duplicated your problem exactly. I traced it to a file named
tshoot.ocx

Extract a fresh copy of tshoot.ocx to Windows\help
using SFC

[miso]

No, the next button does't give any solution just a blank sheet.
I've extracted a new TSHOOT.OCX using SFC but it won't work.

[miso]

I've just noticed that when I right-click the right pane, which is blank, after the NEXT button, and from the pop-menu select VIEW SOURCE, I get a blank Notepad document w98modem_result[1].w98modem_result[1]

[Mosaic1]

PARDON THE ALL CAPS> I HAVE A PROBLEM I HAVE TROUBLESHOT MYSELF>

BNTS>DLL

THE > SHOULD BE A PERIOD> BUT MY KEYBOARD IS NOT COOPERATING>

EXTRACT THAT FILE AND SEE IF IT HELPS>

[miso]

No, the BNTS.DLL doesn't change anything.

[Mosaic1]

It's a process of elimination. I'll keep looking and we'll see if we can fix it. It could be a scripting problem too.

In the meantime, try going here and downloading the latest 5.6
windows Scripting Host.

http://msdn.microsoft.com/downloads/...mpositedoc.xml

[miso]

I've just downloaded and installed Windows Script 5.6

[Mosaic1]

Did it help?

[miso]

No, it didn't.

[Mosaic1]

Open the registry. Go to start>run and type regedit.
Press enter.
Navigate to:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0

Click 0 and go to the toolbar. Click Registry>Export registry file.Name it My Computer Zone and save it somewhere .
This is to make a copy of the key in the event you make a mistake.

Go back to:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0
Click 0 and look in the right pane for this entry:
Flags
Double click on it and the the value data to 3

Now go to Internet Options>security. You'll see My Computer there now.

Highlight My Computer and click the Custom Level Button.
Find this entry
Scripting
Active Scripting
Be sure Active Scripting is enabled. If it isn't, it has to be or you will not be able to run the Troubleshooters.

Click Ok Answer yes to the message box which will appear and then Ok on the next page.

[miso]

It didn't work.

[Mosaic1]

This probably won't either, but try an Internet Explorer Repair. A couple of the IE files are involved.

Control Panel>add Remove Programs Scroll to the Internet Explorer entry. Highlight it and click Remove
Three choices will appear. Choose Repair.