[graphicdesigner]

I work for a graphic design studio and I have a technical question about Microsoft Word templates.

We designed a word template for one of our clients and they are having issues with the newly installed font UniversLTStd. We created the templates on a mac computer, and the client is using a PC. While this font is not a standard-issue for Windows, the client purchased a windows compatible version of the font for their system. When the text is set in Univers in the word template, each time the text is edited, saved, or if the client switches to another window and returns to the word document - the text weight and/or letterspacing is affected. This problem is occurring on all of the computers in their office. While these problems are quite dramatic on the screen, all the documents print correctly.

When the same text is changed to another font, there are no problems. We tested several fonts, including Futura and Helvetica, which are not standard Windows fonts.

We are thinking that this must be a compatibility issue with the Univers font that the client installed on their system. The client is using Windows XP Professional with MS Office 2010.

After much troubleshooting, we found that the font issue seems to be connected to the file extension. When the Word file ends with the extension .doc, the font works correctly and there are no issues. However, the client insists that the files must be .dot files because these files prompt them to re-save and rename the file.

Please advise.

[DaveA]

The "DOT" is a template, as the DOC is a document.

How are you designing this "Template" on the Mac and expect it to work on a PC?

What version of Word are you using on this Mac?

[graphicdesigner]

We were using Word from 2004. I have a feeling this may be some of the cause of this issue. I just ordered the Microsoft Office 2011 and will see if creating the templates in that newer program will work.

Are there often problems when designing a PC template on a Mac computer? Is there a way to work around this compatibility issue? We only have Mac computers at our studio.

[DaveA]

We only have Mac computers at our studio

There is always a problem when designing things on one type of computer and expecting the design to work on other types of computers.

Then the studio needs to get a PC or at least set up a Mac to dual boot Windows and install PC versions of Office.