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Windows Genuine Check Not Working


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jared99's Avatar
jared99 jared99 is offline
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25-Apr-2012, 03:50 PM #1
Windows Genuine Check Not Working
Hi guys, I'm trying to install windows media player 11 but Microsoft needs to make sure my copy of Windows xp is genuine, which it is, however when I try to run the tool (GenuineCheck.exe) I get an error message:

Code not available. The validation code could not be obtained. This may be due to technical difficulties, or you may be running an unsupported operating system. Please close this window and attempt the validation process again, or use the back button in your web browser to return to the download details page.[Error code: 0x80072efd]

So next I go to this page:

http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en

Genuine Microsoft Software Diagnostic Results

Passed Active scripting allowed
Passed Display images enabled
Passed Computer time and date correct
Passed Cookies enabled
Failed genuine Microsoft software plug-ins are installed and loaded
Failed genuine Microsoft software plug-ins connect with Microsoft validation servers
I downloaded
OGAPluginInstall.exe &
WGAPluginInstall.exe

I ran them both and they both said they are install and updated so I'm lost.. please help

Last edited by jared99; 25-Apr-2012 at 05:00 PM..
etaf's Avatar
etaf   (Wayne) etaf is online now
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25-Apr-2012, 03:57 PM #2
that link does not work on my IE version 9 at all

are we checking windows validation or Internet settings

Windows Validation
Please run the MGA Diagnostic Tool and post back the report it creates:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard. Note nothing will appear to happen
  • Paste the MGA Diagnostic Report back here in your next reply.
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jared99 jared99 is offline
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25-Apr-2012, 04:08 PM #3
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-84DPQ-JV88J-4CPQM
Windows Product Key Hash: M5Xitzgdrh1ctKARdORzMOXaG9o=
Windows Product ID: 55277-OEM-2147876-23484
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010300.3.0.hom
ID: {B9FE4886-0B04-41D9-8E51-0D2ED389B94C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A
Version: N/A

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1

Browser Data-->
Proxy settings: http=127.0.0.1:59333
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B9FE4886-0B04-41D9-8E51-0D2ED389B94C}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4CPQM</PKey><PID>55277-OEM-2147876-23484</PID><PIDType>3</PIDType><SID>S-1-5-21-1177238915-113007714-725345543</SID><SYSTEM><Manufacturer>AOPEN_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix/Award Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20050621000000.000000+000</Date></BIOS><HWID>1612377F01840E7D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Cicero</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57468</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>

Licensing Data-->
N/A

Windows Activation Technologies-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1E0DC:AOpen Inc
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A
jared99's Avatar
jared99 jared99 is offline
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25-Apr-2012, 04:59 PM #4
Sorry this is the link that wouldn't work from the first post:
http://www.microsoft.com/genuine/di...displaylang=en

and we are checking the windows validation..
etaf's Avatar
etaf   (Wayne) etaf is online now
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25-Apr-2012, 05:10 PM #5
This is what I get from the Site when using Chrome
Quote:
What is the purpose of this site?

These diagnostic pages will help you ensure that your Mozilla Firefox Web browser (1.0.5 or later) settings are configured properly to see images and run scripts. They will also ensure that the appropriate helper applications, such as the Genuine Advantage Plug-in for Firefox, is installed.

You will be walked through the troubleshooting process step by step. If your configuration settings are not correct, you will be provided with suggestions to resolve the problem. If your problem persists, you will be provided with information about where you can obtain additional assistance.
this is the result of MGA
Validation Status: Genuine

Office Status: 114 Blocked VLK 2
that installation was done with a now-blocked Volume Licensing Key (VLK).
VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.
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Tags
genuine check, windows, wmp11

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