[Cappi]

I have a client that is unable to add an attachment to her email. This client is on a network and has a user profile. I logged into the client's machine with my login and have the same problem. I have run the Office 2000 software repair disk and still have the same problem. There are no viruses or spyware on this computer. I have also brought down a new profile for this client and the problem still exists. The .pst files have also been checked for size and whether they are corrupt. They are good. Any suggestions would be greatly appreciated.

[Rollin_Again]

Can you describe in more detail what happens when they try to attach something? Does the program crash or error out, does the email accept the attachment but is not recieved by recipient? More details please.

Rollin

[Cappi]

The attachment does not attach to the email and then Outlook dies and has to be restarted.

[Cappi]

Update: After working on this problem for several days and hours, I discovered this is not only an Outlook problem, but the same problem exists in MS Word when I try to attach a document from a mapped network drive in another location. Perhaps I need to remove the mapped network drives and re-install them.

[mchcah]

See the top post in this forum. Microsoft update is causing this problem.
I have removed the 'fix', but the problem still exists sporatically.

Microsoft Update MS06-015 (908531) – IMPORTANT!

[shijums]

Dear,

I have the same problem in my home pc. Can any one to help me??...

Shiju

[Cappi]

To all that has been following my original posting. I have resolved the problem of not being able to attach a document in Outlook from a mapped drive. After backing up and re-imaging my client's computer, she again was able to attach a document in Outlook from a mapped drive. However, when I added the Photosmart printer back to her machine the problem re-occurred. The photosmart printer was connected through a USB port. I removed the printer, uninstalled the printer drivers and related software and rebooted the machine. I had my client log back into Outlook and try attaching the document from a mapped drive again. It worked without any problems. .........I'm lucky this time because the client is only a few feet away from a Xerox network printer and can live without the Photosmart printer.