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Cannot start Microsoft Office Outlook, Unable to open the Outlook window.


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kurthe's Avatar
kurthe kurthe is offline
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14-Feb-2007, 06:37 PM #1
Cannot start Microsoft Office Outlook, Unable to open the Outlook window.
We have all of our user's email set up to deliver to a personal folder that resides on a server with Windows 2003. We have a small number of people that get the error message below. They eventually get in, but either have to close outlook and reopen several times or they have to reboot their computer. Has anyone seen this before? Thanks!

"Cannot start Microsoft Office Outlook, Unable to open the Outlook window.
The set of folders could not be opened. The server is not available.
Contact your administrator if this condition persists."

I have tried every suggestion I could find on the internet, but still haven't found a solution.

any help would be much appreciated.
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ComputerFixer ComputerFixer is offline
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03-Apr-2007, 06:26 PM #2
I am having the same issue. It happened after trying to resolve another error message unable to open default e-mail folders .... outlook.pst is being used by another process. I started deleting old archive and files I deemed unnecessary in the outlook folder and now I am getting the same message that you posted. Please help if you can. Thanks.
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kurthe kurthe is offline
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04-Apr-2007, 12:36 PM #3
I'm sorry we are still having this issue. We have not been able to find anything that fixes it. Are you having it with just one machine or more than one?
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FretBuzzz FretBuzzz is offline
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18-Apr-2007, 04:08 PM #4
I had exactly the same error... Try running SCANPST.EXE , which sits in: C:\Program Files\Common Files\System\MSMAPI\1033\ - It fixed my problem 100%

Good luck
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kurthe kurthe is offline
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18-Apr-2007, 04:42 PM #5
Thanks for the suggestion! We tried that too and it helped for a day or so, then the error came back. We have it on several computers though. We've even tried creating new pst files for the users.
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FretBuzzz FretBuzzz is offline
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19-Apr-2007, 04:01 PM #6
Sorry man, I don't know what else to say - good luck with it though...
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tjsokol tjsokol is offline
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20-Apr-2007, 12:28 PM #7
I just talked to someone today with this exact problem. Microsoft has an article about this error which helped me fix it, at least for now.

http://support.microsoft.com/kb/252304

Outlook.exe was NOT in compatibility mode, which is fix #1. The user was running XP so I had her go into the registry, backup the Profiles key under "HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem," then delete the Profiles key. Outlook gave her the same error. Restored the Profiles key from backup and Outlook allowed her to connect. It's a weird kind of fix, but it worked for now.
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foxy8675309 foxy8675309 is offline
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14-May-2007, 01:04 PM #8
try this...
Control Panel
Mail
Show Profiles
Remove the profile listed
Add %username%
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CSA Technolgy CSA Technolgy is offline
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19-Jun-2009, 12:45 AM #9
I have a client with this same problem and I have tried everything I have found to resolve it. I created a new profile, that only worked for a few days. I followed ALL of MS solution's (http://support.microsoft.com/kb/252304)..no luck. Renamed .pst, rebooted,and renamed it back..nope... I finally got with a friend who has his own pc repair company and told me the only thing that he has found that works is to uninstall Office 2007 completely, then run a program called "ripout office 2007", then reinstalling. I am in the process of trying this and will let you know how it goes after a week or so.
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d-pabs d-pabs is offline
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29-Jun-2009, 09:11 AM #10
I encountered the same problem 3 days ago. I found this solution on the net. As of now, it's working fine.

Start->run..then type the following -> "Outlook.exe /resetnavpane"
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skotmorris skotmorris is offline
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29-Jun-2009, 07:54 PM #11
Sweet! I have an XP Pro SP3 w/Office 2007. This error message just poppped up today. However, d-pabs "outlook.exe /resetnavpane" fixed the problem immediately. I did run an office diagnostics right after and now it's all good.
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d-pabs d-pabs is offline
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30-Jun-2009, 08:22 AM #12
I'd like to update this. It seems my fix is only a temporary fix? Has anyone been having problems with their Outlook 2007 crashing once they click on an email? It seems as though it's getting caught up in the 'reading pane' or something? Mine has been crashing at least 5+ times a day randomly for the last 3-4 weeks; bizarre because I've never had issues until now. After this crash, I get the same error message "Cannot start Microsoft Office Outlook, Unable to open the Outlook window." and must re-run my 'fix'. Has anyone else encountered this?

Last edited by d-pabs; 30-Jun-2009 at 08:23 AM.. Reason: add more info.
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ReleaseTheHounds ReleaseTheHounds is offline
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11-Jul-2009, 05:54 PM #13
Not sure if this will apply to others... I just got this error message today for the first time (using Windows XP Professional). I restored my registry from an update just a few days ago and was able to open Outlook without incident and with no error messages. Keeping my fingers crossed.
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Infinityplusone Infinityplusone is offline
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14-Nov-2009, 01:27 AM #14
This worked! Thank you
Quote:
Originally Posted by d-pabs View Post
I encountered the same problem 3 days ago. I found this solution on the net. As of now, it's working fine.

Start->run..then type the following -> "Outlook.exe /resetnavpane"
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Infinityplusone Infinityplusone is offline
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14-Nov-2009, 01:28 AM #15
This worked. Thank you very much.
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