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pst file drops to 0KB (Dreamboat? anyone?)


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angel's Avatar
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17-Jan-2002, 05:58 PM #1
pst file drops to 0KB (Dreamboat? anyone?)
Maybe someone here has heard of this before...

This problem was originally only occurring with just one user so I figured there was something wrong with that user's setup or something they were doing but now the problem has spread to another user.

Outlook 97 (IMO, I believe). Their pst files are stored on their Netware 4.11 server in their Users directory. All of a sudden, they come in to work, turn on their computer and receive an error about being unable to access the pst file. Took a look and their pst file size is 0KB. The only thing that runs at night is the backup but they always close out of Outlook and shut down their computers to be sure there are no files in use.
With the first user, she could be using Outlook fine for weeks and then one day she just notices the prob. She either restores her file from a backup or creates a new one. She's had this happen probably 5 times now.
The other user has only had this happen once (and it did not affect the original user).
They all run antivirus programs with up to date definition files.

What could cause their pst files to suddenly drop to 0KB (they weren't that large to begin with)?
Anne Troy's Avatar
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18-Jan-2002, 07:23 AM #2
Should I assume you're making sure that OL isn't suddenly looking on their hard drive for a PST? Are you having them File-Open and go get the file on the network share and are they able to do that? If they get that message, do you then ensure via Windows explorer that they're connecting to that share?

Just a few thoughts.
angel's Avatar
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18-Jan-2002, 02:54 PM #3
It's looking to the correct pst file on the network. The pst file doesn't disappear or anything - it just drops to 0KB.
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18-Jan-2002, 04:12 PM #4
So, what you're saying is that the PST file on the network REALLY drops all the information and loses size, it's not that it just looks that way in Outlook?

I might have some trouble finding this one, angel, but will do my very best. On Monday, when our Outlook guru comes back to work. Wish it could be sooner. I haven't a clue why this might happen.
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19-Jan-2002, 01:52 PM #5
Being on a Novelle server I would check the name of the pst to see if it is in the 8.3 file format and isn't using any illegal charachters. It also sounds like Outlook is creating a new pst due to the fact that it can't find the one in the server. It might be because of the path used in Outlook and the path to the physical file on the Novelle server.....UNC vs Mapped drive letter.
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angel's Avatar
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21-Jan-2002, 10:15 AM #6
The file is following the standard naming conventions so that's not the prob. Also, I don't think it's that Outlook is deleting the old one and creating a new one because Outlook can't read it at all. When the file size drops to 0, they have to either restore the file from a backup or delete that one and then create a new one in Outlook. It's like it gets severely corrupted.
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21-Jan-2002, 01:20 PM #7
angel:

Can you find out for sure whether it's CW or IMO?
angel's Avatar
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21-Jan-2002, 01:51 PM #8
Ok, my brain just went blank - where in 97 do you tell which it is!
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21-Jan-2002, 04:41 PM #9
Generally:

Under Tools menu.

If Services, it's CW
If Accounts, it's IMO

Only one or the other should be available.
(I'm pretty sure we can find out this way.)
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22-Jan-2002, 12:53 AM #10
Ok, then I lied - it is CW. My bad!
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27-Jan-2002, 11:56 AM #11
bumping back up
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