Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Business Applications Business Applications
Search Search
Search for:
Tech Support Guy > > >

Installation of Office Standard 2007 setup Error


(!)

EMozartKV313's Avatar
EMozartKV313 EMozartKV313 is offline
Member with 95 posts.
THREAD STARTER
 
Join Date: Jul 2004
Experience: ...Nerd
26-Mar-2008, 11:14 AM #1
Installation of Office Standard 2007 setup Error
I've recently purchased a copy of Office 2007 Standard edition. Everytime I try to install it, windows gives me this error message: Setup did not complete successfully. We are sorry for the inconvenience. An error occured during the installation, and setup was unable to complete.

Now what? I tried a different CD-ROM, but it does the same thing. I only have one user license so I can't put it on another machine. I ran a checkdisk and that didn't help. Should I uninstall the trial of Office 2007 before installing Office 2007? I'm currently using Office 2003

Please help!

PS- This is NOT a trial version.
Attached Thumbnails
Installation of Office Standard 2007 setup Error-error-message.jpg  

Last edited by EMozartKV313; 26-Mar-2008 at 01:42 PM..
EMozartKV313's Avatar
EMozartKV313 EMozartKV313 is offline
Member with 95 posts.
THREAD STARTER
 
Join Date: Jul 2004
Experience: ...Nerd
26-Mar-2008, 01:14 PM #2
Here is the error message report I located from Microsoft:
PERF: TickCount=1287687 Name=OBootStrapper::Run Description=Begin function
Operating System version: 5.1.2600 Service Pack 2. Platform ID: 2
Running on a 32-bit operating system.
Command line: "E:\SETUP.EXE"
No command line arguments given
Verify file signature in "E:\SETUP.EXE"
Verify file signature in "E:\Standardr.WW\OSETUP.DLL"
Using setup controller dll at [E:\Standardr.WW\OSETUP.DLL].
PERF: TickCount=1288593 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\DOCUME~1\edullum\LOCALS~1\Temp\SetupExe(20080326131019FD8).log.
=========================================================================
PERF: TickCount=1288593 Name=RunSetup Description=Begin function
Catalyst execution began: 03/26/2008 13:10:19.
Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is [disabled] for the [InstallExecutionMode]
Searching for updated versions of resource files under the 'updates' folder [E:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [E:].
Resource File Manager : Found (CultureTag=en-US) resource file at [E:\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file (File=E:\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Running in [InstallExecutionMode]. Run from TEMP folder at [C:\DOCUME~1\edullum\LOCALS~1\Temp\Setup00000fd8].
Loaded resource file [C:\DOCUME~1\edullum\LOCALS~1\Temp\Setup00000fd8\OSETUPUI.DLL] (CultureTag=en-US).
Loaded Dll : E:\Standardr.WW\OSETUP.DLL.
Catalyst version is : 12.0.4518.1014
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0115-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0116-0409-1000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-002C-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0010-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{91120000-0012-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-001B-0409-0000-0000000FF1CE}"
Product: STANDARDR
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PROOFING.EN-US
AddOnId: ROSEBUD.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
Loading ARP entry.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0016-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Excel.en-us\setup.xml over E:\Excel.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-001A-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Outlook.en-us\setup.xml over E:\Outlook.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-002C-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Proofing.en-us\setup.xml over E:\Proofing.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package "{91120000-0012-0000-0000-0000000FF1CE}"
Preferring installed Product setup.xml C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\STANDARDR\setup.xml over E:\Standardr.WW\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-001B-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Word.en-us\setup.xml over E:\Word.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0115-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Office.en-us\setup.xml over E:\Office.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0018-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\PowerPoint.en-us\setup.xml over E:\PowerPoint.en-us\setup.xml
LIS: start parsing setup xml
LIS: finished parsing LIS package "{90120000-0010-0409-0000-0000000FF1CE}"
Preferring installed AddOn setup.xml C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Rosebud.en-us\setup.xml over E:\Rosebud.en-us\setup.xml
Product Deployment Mode: PerMachineManaged
Target Deployment Account Security Identifier:
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Office.en-us\OfficeMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Office.en-us\OfficeMUISet.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Excel.en-us\ExcelMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Outlook.en-us\OutlookMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Rosebud.en-us\RosebudMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Proofing.en-us\..\Proof.es\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Proofing.en-us\..\Proof.fr\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Proofing.en-us\..\Proof.en\Proof.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Proofing.en-us\Proofing.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\Word.en-us\WordMUI.xml
Loading package metadata: C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\STANDARDR\StandardrWW.xml
Error: Type: . UnexpectedError ErrorCode: 1605(0x645). This action is only valid for products that are currently installed.

Error: Type: . UnexpectedError ErrorCode: 1605(0x645). This action is only valid for products that are currently installed.

Error: Type: . UnexpectedError ErrorCode: 1605(0x645). This action is only valid for products that are currently installed.

Catalyst execution finished: 03/26/2008 13:10:20. Return code: 30088. Exception caught: UnexpectedError.
PERF: TickCount=1290531 Name=RunSetup Description=End function
=========================================================================
EMozartKV313's Avatar
EMozartKV313 EMozartKV313 is offline
Member with 95 posts.
THREAD STARTER
 
Join Date: Jul 2004
Experience: ...Nerd
26-Mar-2008, 04:37 PM #3
Nevermind, I fixed it!
computerman29642's Avatar
Computer Specs
Member with 2,892 posts.
 
Join Date: Dec 2007
Location: HERE OR THERE?!?!?!
Experience: Intermediate
26-Mar-2008, 09:50 PM #4
If you would not mind, please post what you were able to do in order to fix the issue. It may be helpful to someone else down the road.

Also, feel free to mark the thread as solved using the thread tools at the top of the page.
EMozartKV313's Avatar
EMozartKV313 EMozartKV313 is offline
Member with 95 posts.
THREAD STARTER
 
Join Date: Jul 2004
Experience: ...Nerd
07-May-2008, 09:28 AM #5
Fixed
I had to uninstall the previous versions of Office in order to complete the installation process of Office 2007.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑