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Solved: Mouse Won't Select Text in Outlook 2007


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30-Jun-2008, 09:28 PM #1
Question Solved: Mouse Won't Select Text in Outlook 2007
This problem just started although I've been running Office 2007 for about six months. I thought it might have inadvertently unchecked something, but I have had no luck finding the problem. Whenever I want to select text with the mouse (left button, slide the mouse) it won't highlight the text. The only way I can highlight a word is to double click on it or click on the beginning of a text string then hold down the shift key while I click on the end of the text string.

I do not have this problem with Word 2007. I am operating with Vista Ultimate. I could really use some suggestions here... I am very frustrated with this new turn of events.
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01-Jul-2008, 05:31 PM #2
Have you tried it with a different mouse?
Have you run diagnostics from the Microsoft Outlook menu?
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02-Jul-2008, 07:44 AM #3
Also try unplugging and replugging the mouse and keyboard. Sometimes a key on the keyboard might get stuck and give you issues. I know it is only one application, but it does not hurt to give it a whirl.
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02-Jul-2008, 08:56 AM #4
Mouse Won't Select Text in Outlook 2007
I've run Diagnostics; everything okay.
I've tried a different mouse (although I doubted that was the problem because I can highlight in other Office programs).
My mouse is wireless and I am operating off of a laptop.



Does anyone have other suggestions?
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02-Jul-2008, 08:58 AM #5
Did you try the keyboard like I specified as well?
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02-Jul-2008, 06:31 PM #6
Mouse Won't Select Text in Outlook 2007
That might be a little difficult since it's a laptop...
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02-Jul-2008, 06:49 PM #7
try changing the macro option to allow all macros...
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03-Jul-2008, 08:13 PM #8
Okay, I'm a dummy. Can you please explain how I do that?
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04-Jul-2008, 01:25 AM #9
In Outlook, go to Tools, Macro (it may not be visible unless you click on the down arrows), Security. Choose Low (assuming you have antivirus to scan emails)
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04-Jul-2008, 09:56 AM #10
It is on low... still no mouse highlighting.
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04-Jul-2008, 11:32 AM #11
I have mostly heard about this problem in Word, not Outlook...rather at a loss myself, then.
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04-Jul-2008, 06:15 PM #12
Problem fixed... I reinstalled Outlook..... Arghhhh! I get so frustrated with Microsoft programs...
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04-Jul-2008, 07:44 PM #13
sigh...well, glad you got it fixed!
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05-Jul-2008, 10:25 AM #14
Thanks for trying to help!
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16-Jul-2008, 12:22 PM #15
I think I've found the answer
Hi all,

I had this problem on a laptop, then it happened on my main PC a few days ago (Vista Home Premium, Office 2007). Google led me to several forums, including this one, but no joy.

However - I think I've just solved it! I deleted the registry entry:-

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

then re-started Office\Outlook, and all was well. The full instructions are at http://support.microsoft.com/kb/940791.

I know it refers to Word, but as the problem seemed to start after an auto-update, and as Outlook uses Word as an email editor, I followed a hunch, and it seems to have worked for me.

I have just registered on this forum to pass on the info, so I don't have much of a profile (I've only lurked before), but I hope this is of some help.
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