[Cowboy622]

The first problem is that there are about 537 e-mails which date from august 2007 to December 21, 2007 which I cannot delete. I get the same messages when I gighlight it and click delete, open it and try to delete, or try to drag ir from the inbox to deleted box. The message says" The messaging interface has returned an unknown error. If the problem persists, restart Outlook". I've restarted Outlook several times, I've used the Inbox repair tool, (which indicated that it had repairs to make in the .pst file). No clue how to delete these e-mails.

If tried installing Outlook over itself but no joy. I'm using WEin XP Home and Office 2003.


The second problem is that I cannot get e-mail delivered. I can send out but cannot receive any. I called my local cable provider and he had me log in to e-mail through their website and low and behold there were all my e-mails in the inbox on the server but none are coming to me. The cable guy said that this is an outlook problem and not a cable problem. When I start up Outlook, I go into e-mail accounts and verify the passwords, I click test connections and they all say okay. When I log into the e-mail account through the cable website, there in the inbox are the test e-mails but they do not come to my computer. Why can I send out but not receive? Any suggestions?

[Rollin_Again]

I would delete the email account out of Outlook and recreate it again from scratch. Also make sure that if you are running a software firewall that the appropriate program rights have been given to your email client. Do you have important emails saved in your existing installation? If not, you can always completely delete your .pst file and let Outlook create a new one for you.

One more thing, who is the email provider (Comcast, AT&T, Charter, etc.)


Regards,
Rollin

[EAFiedler]

Hi Cowboy622

Welcome to Tech Support Guy Forums!

I agree with Rollin_Again concerning recreating your e-mail account, though rather than deleting the .pst file, create a new Personal Folder (.pst) file and make it the new default delivery location.

File > New > Outlook Data File
Name the new .pst file.
It should open in Outlook 2003

Tools > E-mail Accounts > View or change existing e-mail accounts
In the drop down field for: Deliver new e-mail to the following location:
Select the new Personal Folders (.pst) file.

Close and restart Outlook 2003 for the changes to go into effect.

Then access the Inbox of the original Personal Folders and attempt to delete the messages you no longer want.


The original .pst file may be corrupted, see if you can drag or copy messages you want to keep to the new .pst file. If that is successful, after you have retrieved all that you want to keep from the original .pst file, you can disconnect the old Personal Folders (.pst) file from Outlook.
Right click on the old Personal Folders (.pst) file and select: Close "FileName"
It should then disappear from Outlook.



Let us know if that works for you.
If it does not work, you can try creating a new Profile for Outlook 2003.