[computertechie]

Scenario:
1 PC used by the secretary
1 Laptop used by the boss (not always on-site)
Both have the same email account on them
PC is set to keep mail on server for 14 days
I *think* the laptop is also set to keep mail on server for 14 days (boss is on holiday at the mo)

Tends to work ok most of the time, but every so often the PC has a problem where it gets a surge of emails going back more than 14 days. She just called me in this morning and I can see that emails are going back until 26 June, which is about 23 days.

The laptop does not suffer from this problem.

It's not the first time we've looked into this problem. We thought that after last time the problem wouldn't re-occur.

The PC is on a wireless connection with a low signal, so the secretary sometimes gets the 0x800CCC0F error in Outlook, but I doubt that's anything to do with emails remaining on the server.

Ideas anyone?

[computertechie]

Any ideas anyone?

[EAFiedler]

Hi computertechie

In your first post you stated, "I think." concerning the server settings on the Boss's laptop.
Can you verify those settings yet?

There are only two computers accessing this e-mail account?

When is the last time the mail on the server was allowed to completely clear out?

[computertechie]

Another person at the same company is now having the same problem. They received 1200 emails yesterday!

[computertechie]

Thanks for your reply EAF. We haven't seen the bosses laptop for a while as he tends to work at another site most of the time.

We are certain it is set to 14 days though. Any time we put the same email account onto 2 computers we make sure the settings for holding email on server are the same on both computers, so as to avoid problems.

There are only 2 computers using this email account.

[EAFiedler]

I keep a copy of messages on the server myself and I can't say that I have ever received old messages, again, unless I deliberately made it so.

Though every few months, I remove that setting and download everything off the server.
Then I reinstate the "Leave a copy of messages on the server" option.


How often does Outlook do a Send/Receive? If it is less than 10 minutes, you might consider reconfiguring the e-mail client to do a Send/Receive at 10 minutes intervals.

Anti-virus software can also be a cause, see this link for more ideas:
http://www.howto-outlook.com/faq/duplicates.htm