[dmgaddy]

Here's the situation. Have a custom template that is added to all our Word installations. Copied to c:\Documents and Settings\%username%\Application Data\Microsoft\Word\STARTUP.

Recently, I had already placed a fresh copy of the custom.dot in the proper folder then ran the Files and Settings Transfer Wizard. This added a second copy "custom(1).dot" and there were duplicate commands in the Add-Ins tab. The user started to delete the duplicate commands and got the ominous warning . . .

Are you sure you want to delete this custom command. It cannot be recovered if deleted.

She had only deleted one command when I stopped her then removed the duplicate .dot and restarted Word. As the warning said, the deleted command is gone. Ok I thought I could just replace the custom.dot and restore the missing command. No such luck.

Here's the thing. If I drag custom.dot out of the STARTUP folder and open it, the custom command is there. When I put it back in the STARTUP folder, it is not. Can anyone explain that?

Help?