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Solved: Outlook 2007 will not send mail.


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doveton's Avatar
doveton doveton is offline
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23-Jul-2008, 02:57 AM #1
Solved: Outlook 2007 will not send mail.
New messages for sending are going to my Outbox. When I send and receive the
process completes and there are no error messages but the items do not leave
the Outbox. I have checked my account settings and they appear to be fine. The test option in the settings menu works for both send and receive. I have tried different accounts but no joy. I am using Outlook 2007.
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23-Jul-2008, 04:53 AM #2
doveton's Avatar
doveton doveton is offline
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23-Jul-2008, 05:43 AM #3
Thanks for that. I have looked at the options but none of them apply.
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23-Jul-2008, 05:53 AM #4
When you close Outlook does it send it ??

Close and reopen please
what operating system are you using please ?
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doveton doveton is offline
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23-Jul-2008, 06:03 AM #5
Thanks for that. No it doesn't send when I close Outlook. I have tried closing and reopening. I am using XP Pro Service Pack 2.
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23-Jul-2008, 06:10 AM #6
Hi doveton

Send a message addressed to yourself, see if you receive it even though it doesn't leave the Outbox.


Let us know what happens.
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23-Jul-2008, 06:13 AM #7
Try this please
1. On the Tools menu, click Send/Receive.
2. Click Download Headers in This Folder.

Thanks im googling like a mad woman here
Hand you over to the expert
good luck
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doveton doveton is offline
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23-Jul-2008, 06:44 AM #8
Thanks for that. I clicked the Download Headers but it didn't make any difference. When I tried to send a message to myself the message stayed in the Outbox and I didn't receive it.
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23-Jul-2008, 07:22 AM #9
Will Outlook receive messages?

Delete your e-mail account and manually recreate it.
Then try sending yourself another Test message.

Last edited by EAFiedler; 23-Jul-2008 at 08:11 AM..
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doveton doveton is offline
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23-Jul-2008, 08:20 AM #10
I deleted the account and manually recreated it but the test message still stays put in the Outbox. Outlook is receiving messages fine.
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23-Jul-2008, 08:32 AM #11
Has Outlook 2007 ever sent messages for you?

Are you allowing the unsent messages to accumulate in the Outbox?


Please go back to your e-mail account and delete one of the characters from your password.
Send another Test message to yourself.

You should now receive an error complaining about an invalid password or username.
I want to verify that function works.
Please copy and paste that error here.
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doveton doveton is offline
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23-Jul-2008, 08:57 AM #12
What happens is that the message goes to the Outbox. I click on Send and Receive. There is no error message for sending. The program indicates that the account has successfully sent but of course the receive fails because of the incorrect password and I get the appropriate error message.

Outlook 2007 has never sent any messages and there are now 5 in the Outbox including test messages.
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23-Jul-2008, 09:01 AM #13
Please paste the error message in your next post.
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doveton doveton is offline
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23-Jul-2008, 09:21 AM #14
Task 'mypurchasing@googlemail.com - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR [AUTH] Username and password not accepted.'
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23-Jul-2008, 10:31 AM #15
Thank you.

For a possible temporary fix, move all the messages in the Outbox to the Drafts folder.
Open each message and click Send again.


What operating system are you using?
Did you upgrade to Outlook 2007 from another version of Outlook?
If so, were your Contacts Imported or manually keyed?


For your e-mail account, do you have authentication enabled for the Outgoing Server?
If not, enable it.
If you do have it enabled, try unchecking that option.
Tools > Accounts Settings > E-mail tab > Change > More Settings button > Outgoing Server tab
Check or Uncheck: My outgoing server (SMTP) requires authentication

and fix your password.


I'll need to research this further.
Let us know what happens.
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