[rwrussell]

I'm using Outlook 2003 (on Exchange) on an XP Pro machine. I have it configured to give me 2 email accounts. I have the reading pane activated on both accounts.

I used to be able to print (clicking the print icon or using the menu) from the reading pane without actually opening the email for each of the two accounts. Now, I can only do it from one of the accounts. The error message I get when I try to print from the second account is: "Message headers cannot be printed. Download the complete message and then print."

The fact that I used to be able to print from both, but now only from one leads me to believe I inadvertently changed a setting. Someone suggested it may be a security setting, but I have no idea.

Thanks in advance for your help!

[EAFiedler]

Hi rwrussell

In Outlook 2003,
Tools > Options > Mail Setup tab > Send/Receive button > Edit button

Highlight each account in the Send/Receive group and check that the options are:
Download complete item including attachments
Click: Close

If there are more Send/Receive groups, Edit each one of them to verify their settings.

Let us know if that works for you or not.

[rwrussell]

There is only one Send/Receive account. That option is unchecked, but the area is grayed out, so I can't change it.

[EAFiedler]

After clicking Edit for the Send/Receive group.

At the top, there should be a check mark in: Include the selected account in this group
The options below should become available.

Let us know if that makes a difference.

[rwrussell]

That box is checked, but the area below is still grayed out.

[EAFiedler]

There is only one Send/Receive group?
Two e-mail accounts appear on the left side, are the options for the other account grayed out, as well?

Create a new Send/Receive group and see if the options for the accounts are grayed out.

Is this a work computer?